Remote Desktop Easy Print runs slowly in Windows Server 2012 R2

This article describes an issue that occurs when you print in a Remote Desktop session in Windows Server 2012 R2. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

Assume that you upgrade the Remote Desktop server to Windows Server 2012 R2 from an earlier version of Windows Server. In this situation, it takes longer to print through a redirected printer that uses the Remote Desktop Easy Print as a driver. For example, the printing was done within one minute before the upgrade, it takes about five minutes now.

Cause

This issue occurs because of a new feature known as Driver-Requested Archive-optimized XPS output that's added in Windows Server 2012 R2. The feature reduces the delay in file transfer. By design, this feature waits for the spooling to complete before it prints the job. The effect of this is that the printing job takes longer because it doesn't start immediately while spooling is still in process.

Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows Server 2012 R2, the hotfix also applies to Windows 8.1 and Windows RT 8.1.

If you want to disable the Driver-Requested Archive-optimized XPS output feature, install this hotfix and create the following registry subkey:

HKLM\System\CurrentControlSet\Control\Print\DontUseArchive
To disable this feature, set the regkey value to 1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Properties

Article ID: 3073630 - Last Review: 08 Sep 2015 - Revision: 1

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