The protection agent on DPM.contoso.com was temporarily unable to respond because it was in an unexpected state. (ID 60 Details: Internal error code: 0x809909B0)
- Check recent records from the DPM Protection Agent (DPMRA) source in the Application Event Log on <ServerName> to discover why the agent failed to respond.
- Examine the DPMRA log file for any details regarding the cause of the crash. The DPMRA log file will be in the format of DPMRA*.errlog (e.g. DPMRACURR.ERRLOG) and by default is located in \Program Files\Microsoft Data Protection Manager\DPM\Temp.
- Make sure that the DPM server is remotely accessible from <ServerName>. If a firewall is enabled on the DPM server, make sure that it is not blocking requests from<ServerName>. For complete details regarding the necessary ports and recommended firewall configuration, please see Configure firewall settings for DPM.
- Restart the DPMRA on <ServerName>. If the service does not start, reinstall the protection agent.
Article ID: 3082409 - Last Review: 10 Aug 2015 - Revision: 1