- You have a workflow in SharePoint Online that was created by using the SharePoint 2013 Workflow Platform Type.
- The workflow uses the Create List Item action to create a document based on a content type.
- When you try to open the document in Word Online, you receive the following message:Sorry, Word Online ran into a problem opening this document. To view this document, please open it in Microsoft Word.
- If the item that you specified uses a custom template, the item that's created doesn’t contain the contents from the custom template.
Note You may have to change the template for the content type. For more information, see the following Microsoft Knowledge Base article:
Article ID: 3095603 - Last Review: 21 Dec 2016 - Revision: 1