How to create a log file that you can use to troubleshoot Microsoft Dynamics GP when the program does not use the printer that you specified in the Named Printers Options dialog box


INTRODUCTION


This article describes how to create a log file that you can use to troubleshoot Microsoft Dynamics GP when the program does not use the printer that you specified in the Named Printers Options dialog box. Microsoft Dynamics GP may use the wrong printer even though you specifically changed the printer in the Named Printers Options dialog box.

More Information


You can use the ST_Debug.LOG file to troubleshoot named printers. This log file provides information about any problems that occurred when you tried to change printers. To create the ST_Debug.LOG file, follow these steps:

  1. Add the following line to the Dex.ini file in the local Microsoft Dynamics GP folder.
    ST_Debug=LOG


    Note In Microsoft Dynamics GP 10.0, the Dex.ini file is in the Data subfolder in the local Microsoft Dynamics GP folder.
  2. Try to print again.
  3. In the local Microsoft Dynamics GP directory, view the ST_DEBUG.LOG file.

    Note In Microsoft Dynamics GP 10.0, the log file is in the Data subfolder of the local Microsoft Dynamics GP directory.
  4. After you resolve the problem, remove the ST_Debug=LOG line from the Dex.ini file.
Microsoft Dynamics GP may use the wrong named printer if the printer name contains more than 30 characters. (This includes the slashes.) To review the printer name, click Tools, point to Setup, point to System, and then click Named Printers.