Customers Not Aging


TechKnowledge Content


Question:

When I print the aged trial balance (Reports - Sales - Trial Balance), or run the aging using the Receivables Aging Process window (Routines - Sales - Aging), the process completes, but the customer's balance doesn't age. Everything stays in the current aging bucket.

Answer:

The customer may not have been assigned a statement cycle. If the records were imported without importing a statement cycle, they will not age.

To correct the problem, delete the customer record and import it again, including a value for the statement cycle field. You also can open each customer record in the Customer Maintenance Options window (Cards - Sales - Customer - Options) and select a statement cycle or change the Statement Cycle in the Customer Class and roll down.



This article was TechKnowledge Document ID: 9354

 

Keywords:  

kbMBSPartner  kbMBSMigrate  kbRetire  BemisKB867010

 

DISCLAIMER 

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE. 

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS. 

-------------------------------------------------------------------