Hotfix package is available to add some TCP transport support to Customer Care Framework 2009 DCS

Applies to: Microsoft Customer Care Framework 2009


For Microsoft Customer Care Framework 2009, a hotfix package is available to add the following TCP-transport support to Distributed Connectivity Services (DCS):
  • Policy configuration of custom binding
  • Encoding policy
  • Transport-level security
For more information about how to install the following hotfix package, refer to the README_HOTFIX document that is included in the hotfix package.

More Information

Hotfix information

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next that contains this hotfix.

To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File nameFile versionFile sizeDateTimeSP requirement
Servicepolicies_data_update.sqlNot Applicable53114-Aug-200921:21SP1
Srq090625600612.batNot Applicable11,19512-Aug-200914:00SP1