Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
To resolve this problem, use the following steps to manually edit the data for the Cache value in the registry.
- Exit Outlook if it is running.
- Start Registry Editor by following the steps for your operating system.
Windows 8.1 or Windows 8On the Desktop, press the Windows logo key+X, click Run, type regedit in the Open box, and then press Enter.
Windows 7 or Windows VistaClick Start, type regedit in the Start Search box, and then press Enter.
Note If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
Windows XPClick Start, click Run, type regedit, and then click OK.
- Locate and then select the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
- Change the Cache value to the default value that is appropriate for your version of Windows.
Windows 8.1Name: Cache
Windows 8, Windows 7, or Windows VistaName: Cache
Data: %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
Windows XPName: Cache
Data: %USERPROFILE%\Local Settings\Temporary Internet Files
- Exit Registry Editor.