Unable to select any configuration in ERM with IE9

Symptom

When you use the Microsoft Prodiance Enterprise Risk Manager (ERM) web portal of 5.5 or 5.5.1, none of the configuration templates open in Internet Explorer 9.  

Cause

Internet Explorer 9 is not supported by ERM. The only browsers supported by ERM are Internet Explorer 7 and 8. 

Resolution

Uninstall Internet Explorer 9:

1. In Windows, click Start and open Control Panel.

2. Open Progams and Features.

3. Click Turn Windows Features on or off.

4. Clear the Internet Explorer 9 checkbox and then click OK.



Install Internet Explorer 8:

1. Browse to http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

2. Download Internet Explorer 8.

3. Run the installer to install Internet Explorer 8.



Propiedades

Id. de artículo: 2781060 - Última revisión: 28 ago. 2013 - Revisión: 1

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