If you click OK, you may receive another error message. This second error message depends on the program you are using when you try send a file using email. Here are a couple of example error messages from different programs.
- Microsoft Word
Word couldn't send mail because of MAPI failure: "Operation is not supported".
- Microsoft Excel
General mail failure. Quit Microsoft Excel, restart the mail system, and try again.
- Microsoft PowerPoint
An error occurred while sending the presentation.
- You have Outlook 2013 installed along with an earlier version of Outlook.
- You have a version of Outlook earlier than Outlook 2013 running when you attempt to send the file.
- Exit the earlier version of Outlook that is currently running (earlier is any version before Outlook 2013).
- Start Outlook 2013.
- Send your file from the other program.
After you click OK to this error, the application-specific error messages provided in the Symptoms section of this article are then displayed.
The resolution for this alternative scenario is the same as that listed in the Resolution section of this article.
Id. de artículo: 2785945 - Última revisión: 26 nov. 2012 - Revisión: 1