"0x0000009E" Stop error and disk volumes cannot be brought online on a Windows Server 2008 R2-based failover cluster

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Assume that you try to bring a disk online on a Windows Server 2008 R2-based failover cluster. Additionally, the Update Sequence Number (USN) journal is increased to a large size (such as 4 gigabytes) on the disk volumes. In this situation, it takes a long time to mount the volumes. Additionally, you receive a Stop error message that resembles the following:
Stop 0x0000009E (Parameter1, Parameter2, Parameter3, Parameter4)


Notes

  • This Stop error describes a USER_MODE_HEALTH_MONITOR issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x0000009E" errors are caused by this issue.

Cause

This issue occurs because of the large size of the disk volumes. The USN journal file is read in 4-kilobyte chunks when you mount the volumes. When the file is very large, it takes a very long time to mount the volumes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the fsutil usn command, go to the following Microsoft website:
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_15e660d28a8fcdb5a7959a6be5674798_31bf3856ad364e35_6.1.7601.22297_none_386918c3837c5f8b.manifest
File versionNot Applicable
File size696
Date (UTC)03-May-2013
Time (UTC)16:06
PlatformNot Applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22297_none_04cd2f154ce71430.manifest
File versionNot Applicable
File size14,514
Date (UTC)12-Apr-2013
Time (UTC)14:42
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,350
Date (UTC)03-May-2013
Time (UTC)16:06
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_19f5a2ac10b3def0f425aa34a095fbfd_31bf3856ad364e35_6.1.7601.22297_none_e29a69ac026c0594.manifest
File versionNot Applicable
File size694
Date (UTC)03-May-2013
Time (UTC)16:06
PlatformNot Applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.1.7601.22297_none_a8b037879487abf6.manifest
File versionNot Applicable
File size14,511
Date (UTC)12-Apr-2013
Time (UTC)14:10
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,447
Date (UTC)03-May-2013
Time (UTC)16:06
PlatformNot Applicable

Propiedades

Id. de artículo: 2814923 - Última revisión: 10 dic. 2014 - Revisión: 1

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