You can't leave voice mails after an Exchange UM Routing application is recovered from an outage in Lync Server 2013

Symptoms
Consider the following scenario:
  • The Microsoft Exchange Unified Messaging (UM) Routing application on Survivable Branch Appliance (SBA) servers isn't responding and is being disconnected. Additionally, the following events are logged on the SBA servers because of the heavy load:


    Time: Date/Time
    ID: 30210
    Level: Warning
    Source: LS Applications Module
    Machine: SERVERNAME
    Message: Lync Server application is not responding and is being disconnected.
    Application Uri 'http://www.microsoft.com/LCS/ExumRouting'
    Cause: This can occur if the managed application is slow to respond to messages or if the server is under heavy load or the application has become unresponsive.
    Resolution: If the server load it too heavy, consider getting a faster machine or hosting fewer users on the server. If the application is slow, contact the author of the application.


    Time: Date/Time
    ID: 30254
    Level: Error
    Source: LS Applications Module
    Machine: SERVERNAME
    Message: Lync Server one or more critical applications are not running.
    Time to Shutdown: XXX Seconds. 
    Application Uri 'http://www.microsoft.com/LCS/IIMFilter
    http://www.microsoft.com/LCS/UserPinService
    http://www.microsoft.com/LCS/DefaultRouting
    http://www.microsoft.com/LCS/ExumRouting
    http://www.microsoft.com/LCS/OutboundRouting'
    Cause: One or more installed critical applications are not running. If this continues for five minutes, the Server will be shutdown.
    Resolution: Check the event log for errors reported by individual applications and resolve the errors. Service restart will be required.

  • The Exchange UM servers are removed from the SBA's Authorized Host list.
  • After a while, the Exchange UM Routing application is automatically enabled and registered.
In this scenario, users who are hosted on the SBA servers can't leave voice mail messages.
Cause
This issue occurs because the Exchange UM servers aren't automatically restored to the SBA's Trusted Server List after an Exchange UM Routing application is recovered from an outage.
Resolution
To fix this issue, install the August 2016 cumulative update 5.0.8308.965 for Lync Server 2013.
Propiedades

Id. de artículo: 3182611 - Última revisión: 08/23/2016 17:32:00 - Revisión: 1.0

Microsoft Lync Server 2013

  • kbfix kbqfe kbexpertiseinter kbsurveynew KB3182611
Comentarios
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