====================================================================== Microsoft(R) Product Support Services Application Note (Text File) MM0741: CONFIGURING THE REMOTE SERVER CONNECTION====================================================================== Revision Date: 4/93 No Disk IncludedThe following information applies to Microsoft Mail for Macintosh,version 3.1. --------------------------------------------------------------------| INFORMATION PROVIDED IN THIS DOCUMENT AND ANY SOFTWARE THAT MAY || ACCOMPANY THIS DOCUMENT (collectively referred to as an || Application Note) IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY || KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO || THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A || PARTICULAR PURPOSE. The user assumes the entire risk as to the || accuracy and the use of this Application Note. This Application || Note may be copied and distributed subject to the following || conditions: 1) All text must be copied without modification and || all pages must be included; 2) If software is included, all files || on the disk(s) must be copied without modification [the MS-DOS(R) || utility DISKCOPY is appropriate for this purpose]; 3) All || components of this Application Note must be distributed together; || and 4) This Application Note may not be distributed for profit. || || Copyright 1993 Microsoft Corporation. All Rights Reserved. || Microsoft and MS-DOS are registered trademarks and Windows || is a trademark of Microsoft Corporation. | --------------------------------------------------------------------INTRODUCTION============This document describes how to configure the Microsoft Mail RemoteServer Connection to automatically connect and exchange informationbetween two servers. The Remote Server Connection requiresAppleTalk(R) Remote Access to establish communications through modemsand phone lines. At each specified connect time, the Remote ServerConnection initiates a remote connection between the two servers viaAppleTalk Remote Access. Once a connection is made, mail and otherserver data are transferred between the servers based on the messagerouting configuration. Therefore, to successfully use the RemoteServer Connection program, you must first configure AppleTalk RemoteAccess and message routing.PLANNING ROUTING================To configure the Remote Server Connection, you must first plan routingand set site names. To create a bridge between two sites, you mustdesignate a bridge server at each site. Because the server you selectwill carry additional network traffic and will have AppleTalk RemoteAccess installed on it, you may want to choose a faster server or aserver with fewer mail users. You also need to determine which serverwill be the "calling server" and which will act as the "answeringserver". To configure the servers to dial each other, each server willact as both a calling server and an answering server.As an example, all the servers in Seattle could be in a distinct mailsite named "Seattle," while the servers in Minneapolis could be in asite named "Minneapolis." Servers that share the same site name andsame site password will automatically exchange user lists, mail, andgeneral server messages. For two site names to communicate, messagerouting must be configured between the two sites.To place these servers in their logical site names, perform thefollowing steps:1. From any Microsoft Mail workstation, sign in as the network manager to the server you are adding to a site.2. Run the Mail Network Admin program.3. From the Admin menu, choose Set Site Name. A dialog box will appear.4. In the Site Name box, type the name for the site.5. In the Password box, type the password to be used by all the servers in the site. This step is optional.6. Choose the Update button.7. Repeat steps 3-6 for each server you want to include in the site. Important: All servers in a particular site must have the same site name and password.DESIGNATING BRIDGEHEAD AND COMMUNICATION SERVERS================================================When communicating between two mail sites, one server from each sitewill be responsible for all modem communication and message routing.This designated server is known as a "bridgehead" server and isresponsible for passing all messages from one site to another. Youshould choose a server that has more processing power available orfewer users defined to compensate for the additional processing theserver will need to do.The server you select will be responsible for both message routing andcommunications using the Remote Server Connection program. After youconfigure message routing (as discussed in a later section), all otherservers will automatically be configured to send information to thebridgehead for processing.As an example, the MIS server can act as the bridgehead for theSeattle site, and the Field Sales server can act as the bridgehead forthe Minneapolis site. These two mail servers will have AppleTalkRemote Access and Remote Server Connection installed on them.Because both the MIS server and the Field Sales server arebridgeheads, they will pass any data from other servers in theircommon site to the bridgehead at the other site. That is, both theCorporate Marketing server and the R & D server will pass allinformation destined for servers at the Minneapolis site to the MISserver. The MIS server will then route all information over theasynchronous connection to the Field Sales server. The Field Saleswill, in-turn, pass any information to the Field Marketing server.Message routing configuration will be covered later in this document.To correctly configure routing, the two servers must exchange somebasic information. The following section explains how to enable thisexchange to take place.INSTALLING APPLETALK REMOTE ACCESS==================================The Remote Server Connection relies on AppleTalk Remote Access (ARA)to establish a remote AppleTalk connection. Pages 4 and 5 of the"AppleTalk Remote Access User's Guide" outline how to install ARA. Youmust install the ARA software on both the calling server and theanswering server.Setting Up Remote Access to Answer Calls (Answering Server)-----------------------------------------------------------Before your Macintosh can answer calls, you need to connect yourcomputer to an appropriate modem. For more information on modems, seeAppendix A of the "AppleTalk Remote Access User's Guide". Once you'veproperly connected the modem and installed the Remote Access software,configure the software to answer calls:1. Run the Remote Access program.2. From the Setup menu, choose Remote Access Setup. This opens the Remote Access Setup control panel.3. From the Modem pop-up menu, choose your modem type.4. From the Port pop-up menu, choose the port to which your modem is connected.5. Select the Answer Calls check box.6. The Remote Server Connection will only stay connected as long as is necessary to transfer mail and other information; therefore, you do not need to set a time in the Maximum Connection Time: Minutes box.7. In the Allow Access To field, select This Macintosh Only. This is the recommended setting.Setting Up Remote Access to Make Calls (Calling Server)-------------------------------------------------------Before you can make a call with Remote Access, you need to do thefollowing:1. Install the Remote Access software. Follow the installation procedures in the "Introduction" section of the "AppleTalk Remote Access User's Guide".2. Connect a modem to your Macintosh and configure ARA for your machine. Refer to steps 1-4 in the "Setting Up Remote Access to Answer Calls" section above.3. The Macintosh you are calling must have your name and password configured in order to answer your call. Ensure that an account was set correctly by the computer's owner and that you enter matching information when you call. To answer your call, the Macintosh you are calling does not need the Remote Access program open; however, the other Macintosh and its modem must be turned on.4. Obtain the telephone number of the modem connected to the Macintosh you want to call.5. Create a connection document, following the instructions in the "Creating a Connection Document" section below.Creating a Connection Document------------------------------The information ARA and the Remote Server Connection need to accessanother Macintosh is stored in a "connection document".1. Run the Remote Server Connection program. After the program has loaded, choose Quit from the File menu. This step creates a default folder that will be used later.2. Run the Remote Access program. A new untitled connection document appears. You can also create a new untitled connection document by choosing New from the File menu if the program is running already.3. Under Connect As, select the Registered User option.4. Type in the name and password of a user who has been defined on the answering server. (To register a user on the answering server, choose Users & Groups from the Remote Access Setup menu.)5. Type the phone number of the answering server. A comma designates a pause. You can use dashes for readability, but the program doesn't require them.6. Select the Save My Password check box.7. From the File menu, choose Save to save the connection document. Important: The name of your connection document must be identical to the Mail site you are calling, NOT the Mail server you are connecting to.8. Save the connection document in System Folder:Preferences:MS Mail Remote Sites.ESTABLISHING COMMUNICATION BETWEEN THE PAIR OF SERVERS======================================================Once you have created and saved your connection document, select theConnect button to establish communication between the two servers.Depending on the size of the two networks, it may take at leastfifteen minutes before the two servers "discover" each other. Once theservers are communicating, create a routing bridge so the servers canexchange information.CONFIGURING MESSAGE ROUTING===========================For servers in different sites to communicate, it is necessary toconfigure routing. A routing bridge is bi-directional: a bridge doesnot exist until each site has configured a Mail server as a bridgeserver to a Mail server at the other site. To configure routingbetween the two remote servers, perform the following steps: 1. From any Microsoft Mail workstation, sign in as the network manager to the server you are adding the bridge to. 2. Run the Mail Network Admin program. 3. From the Admin menu, choose Configure Routing. The Site-To- Site Routing dialog box appears. The From field displays the name of the server you are signed in to and its site name. The To list contains the names of the sites the server can be bridged to. The list includes all the sites it has detected directly and all the sites it can bridge to indirectly through another site. If the remote site and server name do not appear in this list, leave the remote connection up for a few more minutes for the site to be "discovered." 4. From the To list, select the name of the site you want to bridge the server to. 5. Choose the Bridged To Server pop-up menu to display a list of servers in the site you have selected. 6. From the Bridged To Server list, choose the server at the other site that your server will bridge to. 7. Select the desired options for importing and exporting user lists. 8. Choose the Update button. 9. To complete the bridge, the network manager for the other site should follow these steps to establish routing to your site. If you know the network manager's name and password, you can sign in to the remote server while ARA is still connected. 10. Return to the ARA program and disconnect from the remote site.RUNNING THE REMOTE SERVER CONNECTION====================================After you use ARA to configure the remote connection and you establisha routing bridge, use the Remote Server Connection software toschedule and automate the connection times.With the Remote Server Connection program, you can choose what hoursand days of the week to connect, or you can choose to connect wheneverthere is urgent or outgoing mail. You can also temporarily disable theconnection settings without erasing any of the previously scheduledtimes and days. Important: To communicate with another server, you must first run the Remote Server Connection program on the calling server. To make sure the Remote Server Connection is running every time you start the calling server, create an alias for the Remote Server Connection program and place it in the Start Up Items folder in the calling server's System Folder.CONFIGURING THE REMOTE SERVER CONNECTION PROGRAM================================================1. Copy the Remote Server Connection program from the Microsoft Mail Extras disk to the server Macintosh.2. On the server, run the Remote Server Connection program. Microsoft Mail displays the Remote Server Connection dialog box, which lists connection details and call status.Next Connection Shows when and where the server will make its nextscheduled remote connection.Current Connection Displays information about a remote connectionduring the connection; when the remote connection is disconnected,the information is cleared from this box.Status Log Displays messages that record the activity of the remoteserver connection. You can cut, copy, and paste messages from theStatus Log box into a document and view them in a word processor.The status messages are also automatically copied and appended tothe MS Mail Call Log file in the MS Mail Remote Sites folder. Thislog file can be opened and printed using any word processingprogram.To set Remote Server Connection times1. On the calling server, log in as the network manager.2. Run the Remote Server Connection program.3. From the Administration menu, choose Connection Times. You can also set connection times with the Network Administrator application, by choosing the Connection Times command from the Admin menu. Important: If the Connection Times menu option is unavailable, the account you are signed into is not the network manager's.4. In the Connection Documents list, select the name of the Mail site you want to call.5. Select the boxes and options that correspond to the times or conditions when you want to make the remote access connection: - Selecting "If There Is Urgent Mail" makes the connection if any outgoing mail marked as Urgent is received by the server. - Selecting "If There Is Outgoing Mail" makes the connection if any outgoing mail is received by the server.6. Choose the Update button.The Remote Server Connection has now been configured and your mailservers will connect and exchange information at the times specified.COMMON PROBLEMS AND SOLUTIONS=============================The following describes specific problems, possible causes, andtheir solutions. - "Time out value exceeded" error in Session Log. Possible Cause: ARA on the answering server has been configured to allow access to the entire network. Open the Remote Access Setup Control Panel and change the setting to Allow Access To This Macintosh Only. For more information, see the "Setting Up Remote Access to Answer Calls" section above. - "Can't find site <site name>" error in Session Log. Below is an example of the Session Log when this error occurs: Connected to zone ZONE A Scanning for site A Transferring data to site A Can't find site A Performing full zone scan ... Possible Cause: The ARA connection document has been named after the server you are calling. However, the document should correspond to the mail site. Rename the connection document in System Folder:Preferences:MS Mail Remote Sites. For more information, see the "Creating a Connection Document" section above. When the entry "Transferring data to site A" appears in the log, it means that the Remote Server Connection has told the local server to begin transferring mail to the other site. If the local server can't find the bridge server on the other site, it returns the "Can't find site A" error to the Remote Server Connection. Additional Possible Cause: The AppleTalk network is poorly terminated. Check both sides of the LocalTalk network for correct termination. - Mail servers connect but no mail or data is transferred, although the status window reflects that data was transferred. Possible Cause: You are using Microsoft Mail Server version 3.1. There are some problems with the original Mail 3.1 release where remote servers connect but do not exchange any data. This problem is corrected in the 3.1a release of the Microsoft Mail Server. To obtain the latest version of the mail server, contact Microsoft Inside Sales at (800) 227-4679. - Mail server dials continuously. Possible Cause: Urgent mail has been sent and you are using Microsoft Mail Server version 3.1. There are some problems with the original Mail 3.1 release where remote servers attempt to process urgent mail and dial continuously. The servers connect, but the message is not transmitted due to the problem explained above. Mail therefore continues to attempt to send the message. This is corrected in the 3.1a release of the Microsoft Mail Server. To obtain the latest version of the mail server, contact Microsoft Inside Sales at (800) 227-4679. - There are no connection documents listed in the configuration dialog box of the Remote Server Connection (RSC). Possible Cause: The RSC program has not been quit from since the ARA document was saved to the MS Mail Remote sites folder. Quit the RSC program and re-open.
Id. de artículo: 99465 - Última revisión: 01/30/2014 15:49:30 - Revisión: 1.1