How to troubleshoot Volume Activation 2.0 error codes in Windows Vista

INTRODUCTION

This article describes how to troubleshoot Volume Activation
2.0 error codes in Windows Vista.

Note This article is for internal Helpdesk personnel and IT
professionals who are responsible for managing Windows Vista
deployment.

MORE INFORMATION

Error codeError messageActivation typePossible causeTroubleshooting steps
0xC004C001 The activation server determined that
the specified product key is invalid.
MAK An incorrect
Multiple Activation Key (MAK) was entered.
Verify that the key is the
MAK that was provided by Microsoft. Contact the PA Call Center to verify that
the MAK is valid.
0xC004C003 The activation server determined the
specified product key is blocked.
MAK The MAK is blocked on
the activation server.
Contact the PA Call Center to obtain a new
MAK, and then install the system.
0xC004B100 The activation server determined that
the computer could not be activated.
MAK The key is
unsupported.
Verify that the key is the MAK that was provided by
Microsoft. Contact the PA Call Center to verify that the MAK is valid.
0xC004C008 The activation server determined that
the specified product key could not be used.
KMS The Key
Management Service (KMS) key has exceeded the activation limit.
KMS
keys will activate up to 10 times on six different computers. If more
activations are necessary, contact the PA Call Center.
0xC004C020 The activation server reported that the
Multiple Activation Key has exceeded its limit.
MAK The MAK
has exceeded the activation limit.
By design, MAKs have a limited
number of activations. Contact the PA Call Center to obtain a new MAK, or
increase the limit on the existing MAK.
0xC004C021 The activation server reported that the
Multiple Activation Key extension limit has been exceeded.
MAK
The MAK has exceeded the activation limit. By design, MAKs
have a limited number of activations. Contact the PA Call Center to obtain a
new MAK, or increase the limit on the existing MAK.
0xC004F009 The Software Licensing Service reported
that the grace period expired.
MAK The grace period expired
before the system was activated. The system is now in reduced functionality
mode (RFM) mode.
Follow the RFM recovery guidelines in the Windows Vista Volume Activation 2.0 Step-By-Step Guide.
0xC004F00F The Software Licensing Server reported
that the hardware ID binding is beyond level of tolerance.
MAK/KMS
client/KMS host
The hardware has changed, or the drivers were updated
on the system.
For the MAK, reactivate the system during the "Out of
Tolerance" grace period by using online or telephone activation. For KMS, run
the slmgr.vbs -ato command.
0xC004F014 The Software Licensing Service reported
that the product key is not available.
MAK/KMS client No
product keys are installed on the system.
Install the MAK product
key, or install the KMS Setup key that is located in the Sources\Pid.txt file
on the installation media.
0xC004F02C The Software Licensing Service reported
that the format for the offline activation data is incorrect.
MAK/KMS
client
The system has determined that the data that was entered
during telephone activation is not valid.
Verify that the
Confirmation ID is entered correctly.
0xC004F035 The Software Licensing Service reported
that the computer could not be activated with a Volume license product key.
Volume licensed systems require upgrading from a qualified operating system.
Please contact your system administrator, or use a different type of key.
KMS client/KMS host Volume editions are licensed for
upgrade only. Installing a volume operating system on a computer that does not
have a qualifying operating system installed is not supported.
Install a qualifying version of a Microsoft operating system, and then
reinstall the volume operating system.
0xC004F038 The Software Licensing Service reported
that the computer could not be activated. The count reported by your Key
Management Service (KMS) is insufficient. Please contact your system
administrator.
KMS client The computer count on the KMS
host is not high enough. The KMS count must be 25 or more.
More
computers are required in the KMS pool for KMS clients to be activated. Run the
slmgr.vbs –dli command to obtain the current computer count on the KMS host.
0xC004F039 The Software Licensing Service reported
that the computer could not be activated. The Key Management Service (KMS) is
not enabled.
KMS client The KMS host is installed, but the
KMS host is not activated.
Activate the KMS host by using online or
telephone activation.
0xC004F041 The Software Licensing Service
determined that the Key Management Server (KMS) is not activated. KMS needs to
be activated.
KMS client The KMS host is not activated.
Activate the KMS host by using online or telephone activation.
0xC004F042 The Software Licensing Service
determined that the specified Key Management Service (KMS) cannot be used.
KMS client There is a mismatch between the KMS client and
the KMS host.
Verify that a KMS host is not trying to activate a
client that is running a beta operating system or that you are not trying to
activate a client by using a KMS host that is running a beta operating system.
0xC004F050 The Software Licensing Service reported
that the product key is invalid.
KMS, KMS client, MAK This
issue may be caused by a typographical error in the KMS key or by typing in a
beta key on a release version of the operating system.
Install the
appropriate KMS key on the corresponding version of Windows. Check the
spelling. If the key is being copied and pasted, make sure that em dashes (—)
have not been substituted for en dashes (-) in the key.
0xC004F051 The Software Licensing Service reported
that the product key is blocked.
MAK/KMS The product key on
the activation server is blocked by Microsoft.
Obtain a new MAK/KMS
key, and then install it on the system. Then, reactivate the system.
0xC004F064 The Software Licensing Service reported
that the non-Genuine grace period expired.
MAK Windows
Genuine Advantage has determined the system is not genuine.
Follow
the non-genuine RFM recovery guidelines in the Windows Vista Volume Activation 2.0 Step-By-Step Guide.
0xC004F065 The Software Licensing Service reported
that the application is running in the valid non-genuine period.
MAK/KMS client Windows Genuine Advantage has determined that the
system is not genuine. The system will continue to run during the non-genuine
grace period.
Obtain and then install a genuine product key. Activate
the system during the grace period. At the end of the grace period, the system
will go into non-genuine RFM mode.
0xC004F066 The Software Licensing Service reported
that the product SKU is not found.
MAK/KMS client Volume
media has been used together with a non-volume key.
Match the product
key to the operating system edition. Contact the PA Call Center for help.
0xC004F068 The Software Licensing Service
determined that it is running in a virtual machine. The Key Management Service
(KMS) is not supported in this mode.
KMS host KMS for this
operating system is not supported in a virtual machine.
Reinstall the
product outside the virtual machine environment.
0xC004F069 The Software Licensing Service reported
that the computer could not be activated. The Key Management Service (KMS)
determined that the request time stamp is invalid.
KMS client
The system time on the client computer varies too much from the time
on the KMS host.
Time synchronization is important to system security
and to network security for many reasons. Fix this issue by changing the system
time on the client so that it synchronizes with KMS. We recommend that a
Network Time Protocol (NTP) time source or the Active Directory directory
service be used for time synchronization. NTP and Active Directory use UTP
time, and they are independent of time zone selection.
0x80070005 Access denied. The requested action
requires administrative credentials.
KMS client/MAK/KMS host
User Access Control (UAC) prohibits activation processes from running
at a non-elevated command prompt.
Run the slmgr.vbs command from an elevated command prompt, right-click
cmd.exe, and then select Run as
Administrator
.
0x8007232A DNS server failure. KMS host
The system has network issues or DNS issues. Troubleshoot
network connections and the Domain Name System (DNS).
0x8007232B DNS name does not exist. KMS
client
The KMS client cannot find KMS SRV resource records in DNS.
Point the KMS client to the KMS host by using the slmgr.vbs –skms KMShostname command, install the KMS host, obtain a MAK, change the product
key, and then activate the system. Then, troubleshoot DNS.
0x800706BA The RPC server is unavailable.
KMS client Firewall settings are not configured on the KMS
host, or the DNS SRV records are old.
Make sure that the KMS port has
access through the firewall on the KMS host, or make sure that SRV records
point to a valid KMS host. Troubleshoot network connections.
0x8007251D No records are found for the DNS query.
KMS client The KMS client cannot find KMS SRV resource
records in DNS.
Troubleshoot network connections and DNS.

REFERENCES

For more information, visit the following Microsoft Web
sites:

Volume Activation 2.0 Frequently Asked QuestionsVolume Activation 2.0 Technical GuidanceWindows Vista Volume Activation 2.0 Step-By-Step GuideVolume upgrade Qualifying Operating Systems
Propiedades

Id. de artículo: 942969 - Última revisión: 14 feb. 2017 - Revisión: 1

Windows Vista Business, Windows Vista Enterprise, Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Ultimate, Windows Vista Business 64-bit edition, Windows Vista Enterprise 64-bit edition, Windows Vista Home Basic 64-bit edition, Windows Vista Home Premium 64-bit edition, Windows Vista Ultimate 64-bit edition

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