Encarta 99: Black Lines Appear on the Screen During Transitions


When you attempt to view InterActivities or animations in Microsoft
Encarta Encyclopedia 99, black lines may appear on the screen during


This issue can occur if one of the following video cards is installed in
your computer:

  • ATI Mach64 with the Mach64GX RevD chip (also known as ATI Graphics
    Pro Turbo PCI)
  • ATI Rage Pro Turbo


To resolve this issue, download and install the latest display driver
available for your video card.

To obtain the latest display driver for your video card, contact your
computer manufacturer or ATI Technologies, Inc.

For information about how to contact your computer manufacturer, query in
the Knowledge Base for one of the following articles:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
If a driver update is not available from your computer manufacturer, you
can download the latest ATI display drivers from the following ATI Web
The third-party contact information included in this article is provided
to help you find the technical support you need. This contact information
is subject to change without notice. Microsoft in no way guarantees the
accuracy of this third-party contact information.


Encarta Encyclopedia 99 uses Macromedia ShockWave Director to display
animations and the Encarta Home screen.

The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.


Id. de artículo: 193990 - Última revisión: 02/14/2017 - Revisión: 1

Microsoft Encarta Encyclopedia 99 Standard, Enciclopedia Microsoft Encarta 99 Concise Edition, Microsoft Encarta Encyclopedia 99 Deluxe Edition