How to troubleshoot the "invalid page fault" error message


For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 Differences Between Outlook and Outlook Express

Summary


This article describes how to troubleshoot "invalid page fault" error messages in Outlook Express 5.

More Information


Before you troubleshoot an "invalid page fault" error message, review the following list of known issues. If the error message that you are experiencing is not listed as a known issue, proceed with the general troubleshooting procedure.

Known Issues

The information in the following section describes known issues that may cause an "invalid page fault" error message to occur in Outlook Express 5. If you do not find your error message listed, it may appear in a newly published article. For the latest information about the "invalid page fault" error message, query the Microsoft Knowledge Base for your error message. The Microsoft Knowledge Base is located at the following Microsoft Wes site:

Invalid Page Fault in Module Kernel32.dll

When you try to start Microsoft Internet Explorer or Outlook Express on a Microsoft Windows 95 or Microsoft Windows 98-based computer, your computer may stop responding (hang), and you may receive one of the following error messages:


Explorer caused an invalid page fault in module Kernel32.dll.
Commgr32 caused an invalid page fault in module Kernel32.dll.
Mprexe caused an invalid page fault in module Kernel32.dll.
Msgsrv32 caused an invalid page fault in module Kernel32.dll.
Iexplore caused an invalid page fault in module Kernel32.dll.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

187965 Error message: "Explorer caused an invalid page fault in module Kernel32.dll"

Invalid Page Fault When You Quit Outlook Express 5

When you try to quit Outlook Express 5, you may receive one of the following error messages:


MSIMN caused an invalid page fault in module WSOCK32.DLL
MSIMN caused an invalid page fault in module KERNEL32.DLL
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

225254 MSIMN causes invalid page fault when you quit Outlook Express

Invalid Page Fault When You Use Rules or Receive Messages in Outlook Express

When you start Outlook Express or when you receive messages, you may receive one of the following error messages:


MSIMN caused an Invalid Page Fault in module unknown
MSIMN caused an invalid page fault in module MSOE.DLL at memory address
MSIMN caused an Invalid Page Fault in module kernel32.dll
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

225096 Error message using some rules in Outlook Express

Invalid Page Fault if the Folders.dbx File Is Missing or Damaged

When you start Outlook Express or when you try to send a message, you may receive one of the following error messages:


MSIMN caused an invalid page fault in module Msoe.dll
MSIMN caused an invalid page fault in module "unknown"
MSIMN caused an invalid page fault in module Directdb.dll
Msimn caused an exception C0000006h in module Directdb.dll
Outlook Express: The message could not be sent. There is not enough Disk space.
Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error: 0x800c0131
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

233264 Error message if the Folders.dbx file is missing or damaged

Invalid Page Fault When You Upgrade from Windows 98 to Microsoft Windows 98 Second Edition

After you upgrade from Windows 98 to Windows 98 Second Edition, you may receive the following error message:


Mprexe caused an invalid page fault in module kernel32.dll at 0167:bff719d1
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

238454 Err Msg: Mprexe Caused an Invalid Page Fault in Module...

Invalid Page Fault with MSIMN When You Use Outlook Express

When you use Outlook Express, you may receive the following error message:


MSIMN has caused an invalid page fault in module WININET.DLL
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

274474 Error Message: "MSIMN has caused an invalid page fault in module WININET.DLL"

Invalid Page Fault in MSIMN When You Start Outlook Express

When you try to start Outlook Express, you may receive the following error message:

MSIMN Caused an Invalid Page Fault in Module MSOEACCT.DLL.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

224141 Error message: MSIMN caused an invalid page fault in module MSOEACCT.DLL

Invalid Page Fault When you Import Messages into Outlook Express

When you try to import messages into Outlook Express 5, you may receive the following error message:


MSIMN caused an invalid page fault in Pimab32.dll.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

224188 Error message: MSIMN caused an invalid page fault in PIMAB32.DLL

Invalid Page Fault When You Import Messages from Outlook Express 5 Beta 2

When you import messages from Outlook Express 5 Beta 2, you may receive one of the following error messages:


MSIMN caused an invalid page fault in module DIRECTDB.DLL.
MSIMN caused an exception in module directdb.dll.
MSIMN caused an exception c0000006h in module directdb.dll.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

225867 Error message: MSIMN caused an invalid page fault in module DIRECTDB.DLL

Invalid Page Fault After You Establish an Internet Connection

If you start Outlook Express after you have established a connection to the Internet, you may receive the following error message:


MSIMN caused an Invalid Page Fault in module unknown.
This can result in three consecutive dialog boxes that contain the same error message.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

238585 Error message: "MSIMN caused an invalid page fault in module unknown"

Q238656 OLEXP: Err Msg: "This Program Has Performed an Illegal Operation

When you try to start Outlook Express, the following error message may be displayed:


This program has performed an illegal operation and will be shut down.
If the problem persists, contact the program vendor.
If you click the Details button, the following error message may be displayed:


MSIMN caused an invalid page fault in module Msoe.dll at address.
Outlook Express may start, but one of the following error messages may be displayed:


Outlook Express could not be started. It may not be installed correctly. Make sure that your disk is not full or that you are not out of memory. Contact Microsoft support for further assistance. (0x800c012e)
Outlook Express could not be started because Msoe.dll could not be initialized. Outlook Express may not be installed correctly.
One of the following error messages may be displayed in your Outlook preview pane:


Folder could not be displayed.
Outlook express could not open this folder. Possible causes are: Low disk space. Low memory.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

238656 Error message: "This program has performed an illegal operation and will be shut down"

Invalid Page Fault After You Download Internet Explorer

After you download Internet Explorer, you may not be able to start Outlook Express or open the Outlook Express address book, and you may receive the following error message:


This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following error message may be displayed:


MSIMN caused an invalid page fault in module WAB32.dll.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

247706 Error message: MSIMN caused an invalid page fault in module Wab32.dll

Invalid Page Fault When You Send a Message In Outlook Express

When you send messages in Outlook Express, you may receive the following error message:


This program has performed an illegal operation and will be shut down.
If you click Details, you may receive the following error message:


Wnmsgupdt caused an invalid page fault in module kernel32.dll.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

273716 "Wnmsgupdt caused an invalid page fault In module Kernel32.dll" error message when you send an e-mail message

Invalid Page Fault When You Compose a Message in Outlook Express

When you try to compose a message in Outlook Express, you may receive one of the following error messages:


The operation could not be completed. Riched32.dll failed to load. Please re-install.
MSIMN caused an invalid page fault in module Riched32.dll
MSIMN caused an exception 0000006h in module Riched32.dll
When you try to compose a new message in Microsoft Exchange or Microsoft Windows Messaging, you may receive one of the following error messages:

The item could not be displayed. You need more memory or system resources. Close some windows and try again.
EXCHNG32 caused an invalid page fault in module Riched32.dll
When you attempt to start Microsoft WordPad, you may receive the following error message:


Could not load the RichEdit control DLL. The file Riched32.dll may be missing or corrupt.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

218838 Riched32.dll error message when starting e-mail program or WordPad

Invalid Page Fault When You Run Internet Explorer or Outlook Express

When you run Internet Explorer or Outlook Express, you may receive one of the following error messages:


An error has occurred in your program. To keep working anyway, click Ignore and save your work to a new file. To quit this program, click Close. You will lose information you entered since your last save.
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you may receive one of the following error messages:


IExplore caused an Invalid Page fault in module MLang.dll
MSIMN caused an Invalid Page fault in module MLang.dll
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

274419 Error message with a damaged font or if the Mlang.dll file is not registered

Invalid Page Fault with the Patch that Is Available for the OCX Attachment Vulnerability

Microsoft has released a patch that eliminates a security vulnerability that could enable a malicious user to create a message attachment that could cause your e-mail program to shut down. This issue occurs when you close the affected message. The following error message may be displayed if you close the affected message:


This program has performed an illegal operation and will be shut down.
If you click Details, you may receive the following error message:


OUTLOOK caused an invalid page fault in module Wmp.ocx at <address>
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

274303 Patch available for OCX attachment vulnerability

How to Troubleshoot Invalid Page Fault Error Messages

This section describes how to troubleshoot the "invalid page fault" error message. To troubleshoot the "invalid page fault" error messages, you must eliminate all of the variables that can cause this behavior.

Close all Programs Except Outlook Express

Verify that other programs are not running while you try to troubleshoot the error message. If the "invalid page fault" error message is resolved after you quit all other programs, the behavior may have occurred because of the interaction of Outlook Express with the other program. Use the following steps to close all programs in Windows Task Manager before you restart Outlook Express:

  1. Press CTRL+ALT+DELETE to open the Task Manager
  2. Click a running program, and then click End Task.
  3. Repeat step 2 until the only programs that are running are Internet Explorer and Systray.
NOTE: On Windows 2000-based computer, use the Task Manager to close all applications.

How to Create a New Identity

When you create and use a new identity, you can determine if the error message occurs because of damage to the Outlook identity data. To create a new identity:

  1. On the File menu, point to Identities, and then click Add New Identity.
  2. In the Type your name box, type a name for the new identity.
  3. Click OK, and then click Close.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

209169 How to create and use identities in Outlook Express 5.x and 6.0

How to Rename and Repair Damaged Files

If you think that one of more of the files that are listed in the "invalid page fault" error message are damaged, you can rename the file and then reinstall both Internet Explorer and Outlook Express.

Before you remove and reinstall Outlook Express, back up all of your data.

For more information about how to back up your data, click the following article number to view the article in the Microsoft Knowledge Base:

270670 How to back up and to restore Outlook Express data

How to Contact Microsoft Technical Support

If the steps in this article do not resolve your error message, then your issue is one that is unknown or difficult to solve. You should contact Microsoft Support for assistance. You can obtain information about your support options at the following Microsoft Wed site: