Request a return or exchange of a physical item from the Microsoft Store

Microsoft 365 abil saab tööd teha igal pool ja igas seadmes

Kui lähete üle Microsoft 365 kasutamisele, on teil alati käepärast kõige uuemad funktsioonid ja värskendused.

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You can manage returns, exchanges, and more on the Order history page. 

To request a return or exchange:

  1. Sign in to Order history, and then select Request a return. If you don’t see Request a return, your item may not be eligible for a return. For detailed info about the return and refund policy, see Microsoft Terms of Sale.

    Notes: 

    • Items that may be eligible for return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cardsmay also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer or applicable law states that you're eligible for a refund.

    • Note: In Australia this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to https://aka.ms/acl for details of your rights under the Australian Consumer Law.

  2. Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.

  3. When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund.

You can see the status of your return or exchange on the Order history page (learn more).

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