List of Error Codes and Error Messages for Windows Installer Processes in Office 2000 products

For a Microsoft Office 2003 and Office XP version of this article, see 290158.

SUMMARY

This article contains a listing of the error codes and the
error message texts that may appear when the Windows Installer (Msiexec.exe) is
called to perform an overall process.

NOTE: Although the error code information in this article can help you
diagnose your installation, a number of problems can cause a single error
message. Therefore, the information in this article is only the first step for
troubleshooting the possible cause of the problem. For more information about
troubleshooting, please see the "References" section at the end of this
article.

MORE INFORMATION

The following are some examples of Windows Installer
processes:
  • Installing the Microsoft Windows Installer (Instmsi.exe on
    Microsoft Windows 95 or later, and Instmsiw.exe on Microsoft Windows NT
    4.0)
  • Installing Microsoft Office
  • Applying a Windows Installer update (patch)
The error codes in the following table can be considered "Exit
codes" or "Return Codes". They can be used for error-level trapping in an
MS-DOS batch file or with Microsoft Systems Management Server (SMS) to find out
the end result of the process.

NOTE: You do not see the error code in the Windows Installer log file
that is created by Office Setup, unless you create a verbose log file. The
error code appears similar to the following at the end of the verbose log file:

MSI (c) (33:8D): MainEngineThread is returning 1603
For more information about creating a
verbose log file, click the following article number to view the article in the Microsoft Knowledge Base:

237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems


Error code Value Description
---------------------------------------------------------------------------

ERROR_INSTALL_SERVICE_
FAILURE 1601 The Windows Installer service could not be
accessed. Contact your support personnel
to verify that the Windows Installer
service is properly registered.
ERROR_INSTALL_USEREXIT 1602 User cancel installation.
ERROR_INSTALL_FAILURE 1603 Fatal error during installation.
ERROR_INSTALL_SUSPEND 1604 Installation suspended, incomplete.
ERROR_UNKNOWN_PRODUCT 1605 This action is only valid for products that
are currently installed.
ERROR_UNKNOWN_FEATURE 1606 Feature ID not registered.
ERROR_UNKNOWN_COMPONENT 1607 Component ID not registered.
ERROR_UNKNOWN_PROPERTY 1608 Unknown property.
ERROR_INVALID_HANDLE_
STATE 1609 Handle is in an invalid state.
ERROR_BAD_CONFIGURATION 1610 The configuration data for this product is
corrupt. Contact your support personnel.
ERROR_INDEX_ABSENT 1611 Component qualifier not present.
ERROR_INSTALL_SOURCE_
ABSENT 1612 The installation source for this product
is not available. Verify that the source
exists and that you can access it.
ERROR_INSTALL_PACKAGE_
VERSION 1613 This installation package cannot be
installed by the Windows Installer
service. You must install a Windows
service pack that contains a newer version
of the Windows Installer service.
ERROR_PRODUCT_
UNINSTALLED 1614 Product is uninstalled.
ERROR_BAD_QUERY_SYNTAX 1615 SQL query syntax invalid or unsupported.
ERROR_INVALID_FIELD 1616 Record field does not exist.
ERROR_INSTALL_ALREADY_
RUNNING 1618 Another installation is already in
progress. Complete that installation
before proceeding with this install.
ERROR_INSTALL_PACKAGE_
OPEN_FAILED 1619 This installation package could not be
opened. Verify that the package exists and
that you can access it, or contact the
application vendor to verify that this is
a valid Windows Installer package.
ERROR_INSTALL_PACKAGE_
INVALID 1620 This installation package could not be
opened. Contact the application vendor to
verify that this is a valid Windows
Installer package.
ERROR_INSTALL_UI_
FAILURE 1621 There was an error starting the Windows
Installer service user interface. Contact
your support personnel.
ERROR_INSTALL_LOG_
FAILURE 1622 Error opening installation log file.
Verify that the specified log file
location exists and is writable.
ERROR_INSTALL_LANGUAGE_
UNSUPPORTED 1623 This language of this installation package
is not supported by your system.
ERROR_INSTALL_PACKAGE_
REJECTED 1625 This installation is forbidden by system
policy. Contact your system administrator.
ERROR_FUNCTION_NOT_
CALLED 1626 Function could not be executed.
ERROR_FUNCTION_FAILED 1627 Function failed during execution.
ERROR_INVALID_TABLE 1628 Invalid or unknown table specified.
ERROR_DATATYPE_MISMATCH 1629 Data supplied is of wrong type.
ERROR_UNSUPPORTED_TYPE 1630 Data of this type is not supported.
ERROR_CREATE_FAILED 1631 The Windows Installer service failed to
start. Contact your support personnel.
ERROR_INSTALL_TEMP_
UNWRITABLE 1632 The temp folder is either full or
inaccessible. Verify that the temp folder
exists and that you can write to it.
ERROR_INSTALL_PLATFORM_
UNSUPPORTED 1633 This installation package is not supported
on this platform. Contact your application
vendor.
ERROR_INSTALL_NOTUSED 1634 Component not used on this machine.
ERROR_INSTALL_TRANSFORM_
FAILURE 1624 Error applying transforms. Verify that the
specified transform paths are valid.
ERROR_PATCH_PACKAGE_
OPEN_FAILED 1635 This patch package could not be opened.
Verify that the patch package exists and
that you can access it, or contact the
application vendor to verify that this is
a valid Windows Installer patch package.
ERROR_PATCH_PACKAGE_
INVALID 1636 This patch package could not be opened.
Contact the application vendor to verify
that this is a valid Windows Installer
patch package.
ERROR_PATCH_PACKAGE_
UNSUPPORTED 1637 This patch package cannot be processed by
the Windows Installer service. You must
install a Windows service pack that
contains a newer version of the Windows
Installer service.
ERROR_PRODUCT_VERSION 1638 Another version of this product is already
installed. Installation of this version
cannot continue. To configure or remove
the existing version of this product, use
Add/Remove Programs on the Control Panel.
ERROR_INVALID_COMMAND_
LINE 1639 Invalid command line argument. Consult the
Windows Installer SDK for detailed command
line help.
ERROR_SUCCESS_REBOOT_
REQUIRED 3010 A restart is required to complete the
install. This does not include installs
where the ForceReboot action is run. Note
that this error will not be available until
future version of the installer.

REFERENCES

This article is only intended as a general error reference.
For more information about how to troubleshoot specific errors in Office Setup,
click the article numbers below to view the articles in the Microsoft Knowledge
Base:
228658 You receive an "Error 1303. The installer has insufficient privileges to access this directory" error message when you run Office 2000 Setup

228592 Error Message: Error 1316 running Setup for administrative installation

217666 You receive an "Error 1327. Invalid Drive: C:\" error message when you install Office 2000

236427 You receive an "Error 1402. Could not open key" error message when you run Office 2000 Setup

228655 You receive an "Error 1704. An installation for <Office product> is currently suspended" error message when you install Office 2000

237294 You receive an "Error 1904. Module <path & file name> failed to register" error message when you run Office 2000 Setup

217648 "Warning 1909. Could not create shortcut" during Setup

217662 Error 1925 when you run Setup with the /J switch

240335 You receive an "Internal error 2336" error message that is caused by possible file damage when you install Office 2000

217714 Setup appears to stop responding and you receive an "Internal error 2336" or an "Internal error 2755" error message when you install Office 2000

228668 You receive an "Internal Error 2343" error message after you remove Lotus Notes and then install Office 2000

235662 You receive "Internal Error 2344" and "Installer ended prematurely because of an error" error messages when you run Office 2000 Setup

236437 "Internal Error 2351" or "Internal Error 2355" error message when you run Office 2000 Setup

220780 You receive an "Internal Error 2755" or an "Exception code: C0000005 ACCESS_VIOLATION" error message when you install Office 2000 or view the Setup log file for an earlier installation of Office

221374 Internal error 2893 when specifying long company name

236053 Internal error 2894 during Office or Works installation

230879 Error message log file always contains "Internal Error 2898: Please contact product support for assistance"

For general information about how to troubleshoot Office errors, click
the article numbers below to view the articles in the Microsoft Knowledge Base:
238259 Office stops during setup: Troubleshooting steps on Windows 95

245226 How to troubleshoot the issues with Office 2000 installation from a CD

200116 Troubleshooting Office programs under Windows NT 4.0

218853 Troubleshooting Office Kernel32.dll errors under Windows 98

218873 Troubleshooting Office 2000 Kernel32.dll errors under Windows 95

238012 Office 2000 stops responding during setup on Windows 98

237957 How to use an Office 2000 Setup log file to troubleshoot Office Setup problems

200375 How to install Windows 95 to a new folder to troubleshoot Office

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Atribuudid

Artikli ID: 229683 – viimati läbi vaadatud: 14. veebr 2017 – redaktsioon: 1

Microsoft Office 2000 Premium Edition, Microsoft Office 2000 Professional Edition, Microsoft Office 2000 Standard Edition, Microsoft Office 2000 Small Business Edition, Microsoft Office 2000 Developer Edition, Microsoft Access 2000 Standard Edition, Microsoft Excel 2000 Standard Edition, Microsoft FrontPage 2000 Standard Edition, Microsoft Outlook 2000 Standard Edition, Microsoft PowerPoint 2000 Standard Edition, Microsoft Word 2000 Standard Edition

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