Mouse pointer stutters or freezes when you play certain games in Windows 8.1 and Windows Server 2012 R2

Symptoms

When you play certain desktop games in Windows 8.1 or Windows Server 2012 R2, the mouse pointer freezes or stutters.

Notes
  • Other issues in Windows 8.1 and Windows Server 2012 R2 have symptoms that resemble the symptoms that are described in this article. To fix these issues, go to the following Microsoft Knowledge Base articles:
    2907016 Mouse input in some games is incorrectly scaled on high-DPI devices
    2907018 Button clicks for internal touchpads and pointing sticks are not responsive while or shortly after the keyboard is used
  • For a list of games that are known to experience this issue, see the "Games that this update applies to" section.
  • The mouse pointer may also stutter or freeze when you run applications other than games.

Cause

This issue occurs because Windows 8.1 introduced changes to mouse input processing for low-latency interaction scenarios. Therefore, games respond to mouse inputs differently in Windows 8.1 than in earlier versions of Windows.

Resolution

Update information

Note After you install this update and then run an application that this update targets, mouse input is changed throughout the system. Therefore, this update may cause adverse effects on the performance and battery life of the computer.

How to obtain this update

Update rollup 2903939
To resolve this issue, install update rollup 2903939. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2903939 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Games that this update applies to

How to extend this update to other games

The update also includes an extension mechanism to resolve this issue in additional games. If you encounter this issue in games that are not listed in the "Games that the update applies to" section, click the Fix it button to extend the update coverage.



If it does not work, try the steps in the Let me fix it myself section if necessary.
Let me fix it myself

For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, go to the following Microsoft website:

Prerequisites

To apply this update, you must be running Windows 8.1 or Windows Server 2012 R2.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Workaround

If the game provides a raw input option, you can select this option to work around this issue.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


Third-party information disclaimer
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Artikli ID: 2908279 – viimati läbi vaadatud: 23. apr 2015 – redaktsioon: 1

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