You can access only the Start screen after you press the "Windows logo key+Period (.)" keyboard shortcut three times in Windows 8.1

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.
  • You hold down the Windows logo key and then you press the Period key (.) three or more times in succession.
In this situation, you can now only access the Start screen, and a blank screen appears if you try to access the desktop or any running apps.

This issue also occurs if you press a function key three times that simulates the Windows logo key+Period keyboard shortcut.

Resolution

Update information

How to obtain this update

Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for Windows RT 8.1
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File versionNot Applicable
File size697
Date (UTC)05-Jan-2014
Time (UTC)23:31
PlatformNot Applicable
File nameArm_69909facd9c23b9444d29c223ee1ba76_31bf3856ad364e35_7.0.9600.16504_none_c11c2491fb884c38.manifest
File versionNot Applicable
File size695
Date (UTC)05-Jan-2014
Time (UTC)23:31
PlatformNot Applicable
File nameArm_7472253e8a03f7eee74a033fe00a03f6_31bf3856ad364e35_6.3.9600.16504_none_a76a1230d9e5483d.manifest
File versionNot Applicable
File size694
Date (UTC)05-Jan-2014
Time (UTC)23:31
PlatformNot Applicable
File nameArm_a047851731f2c91decff639bfb069377_31bf3856ad364e35_6.3.9600.16504_none_c3dda8c6a9e5241d.manifest
File versionNot Applicable
File size708
Date (UTC)05-Jan-2014
Time (UTC)23:31
PlatformNot Applicable
File nameArm_e51fa3655277761d973f85a4df5ccb74_31bf3856ad364e35_6.3.9600.16504_none_bf69d8e53ca039d9.manifest
File versionNot Applicable
File size715
Date (UTC)05-Jan-2014
Time (UTC)23:31
PlatformNot Applicable
File nameArm_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.16504_none_807764467d3ab98d.manifest
File versionNot Applicable
File size135,850
Date (UTC)04-Jan-2014
Time (UTC)16:54
PlatformNot Applicable
File nameArm_microsoft-windows-propsys_31bf3856ad364e35_7.0.9600.16504_none_303a353ff849249c.manifest
File versionNot Applicable
File size97,451
Date (UTC)04-Jan-2014
Time (UTC)16:44
PlatformNot Applicable
File nameArm_microsoft-windows-searchfolder-library_31bf3856ad364e35_6.3.9600.16504_none_24ccc775888c6ed2.manifest
File versionNot Applicable
File size77,340
Date (UTC)04-Jan-2014
Time (UTC)16:45
PlatformNot Applicable
File nameArm_microsoft-windows-twinui_31bf3856ad364e35_6.3.9600.16504_none_08a031bbd4b6f86c.manifest
File versionNot Applicable
File size141,925
Date (UTC)04-Jan-2014
Time (UTC)16:44
PlatformNot Applicable
File nameArm_microsoft-windows-ui-search_31bf3856ad364e35_6.3.9600.16504_none_8a09f33e3e57c5ab.manifest
File versionNot Applicable
File size188,892
Date (UTC)04-Jan-2014
Time (UTC)16:44
PlatformNot Applicable
Additional files for all supported x86-based versions of Windows 8.1
File nameX86_428cbabca6b7056d0191316b76aedff1_31bf3856ad364e35_6.3.9600.16504_none_464bad964c0268a2.manifest
File versionNot Applicable
File size697
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameX86_9b537bad308bb79ebd2cd5d93e5c948c_31bf3856ad364e35_7.0.9600.16504_none_8e328205626ff4ad.manifest
File versionNot Applicable
File size695
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameX86_ae17add13d8405437290f5576836c146_31bf3856ad364e35_6.3.9600.16504_none_39584574c790832e.manifest
File versionNot Applicable
File size715
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameX86_b0b66747268a7e91c3a77e076e7b3d8e_31bf3856ad364e35_6.3.9600.16504_none_3926f23d3b4180d5.manifest
File versionNot Applicable
File size708
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameX86_b0c33a05eb8708edc4565c037c1a5b29_31bf3856ad364e35_6.3.9600.16504_none_70cf516490e97636.manifest
File versionNot Applicable
File size694
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameX86_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.16504_none_8074f1ee7d3d9ac7.manifest
File versionNot Applicable
File size135,850
Date (UTC)04-Jan-2014
Time (UTC)20:11
PlatformNot Applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.9600.16504_none_3037c2e7f84c05d6.manifest
File versionNot Applicable
File size97,451
Date (UTC)04-Jan-2014
Time (UTC)19:41
PlatformNot Applicable
File nameX86_microsoft-windows-searchfolder-library_31bf3856ad364e35_6.3.9600.16504_none_24ca551d888f500c.manifest
File versionNot Applicable
File size77,340
Date (UTC)04-Jan-2014
Time (UTC)19:41
PlatformNot Applicable
File nameX86_microsoft-windows-twinui_31bf3856ad364e35_6.3.9600.16504_none_089dbf63d4b9d9a6.manifest
File versionNot Applicable
File size141,925
Date (UTC)04-Jan-2014
Time (UTC)19:41
PlatformNot Applicable
File nameX86_microsoft-windows-ui-search_31bf3856ad364e35_6.3.9600.16504_none_8a0780e63e5aa6e5.manifest
File versionNot Applicable
File size188,892
Date (UTC)04-Jan-2014
Time (UTC)19:41
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameAmd64_0eb252d2e3d5a1429bcb2e056f29194e_31bf3856ad364e35_6.3.9600.16504_none_a0634abc6e6a042c.manifest
File versionNot Applicable
File size712
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_152bc5fd33c386c4fbaf1b73952e2de4_31bf3856ad364e35_6.3.9600.16504_none_d449e6d7194c119e.manifest
File versionNot Applicable
File size698
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_50ab8241134801f1f4253b27fd8c072b_31bf3856ad364e35_7.0.9600.16504_none_37b2b4fd50096c93.manifest
File versionNot Applicable
File size699
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_78d6259bca0892a44b21b6d79d5a8dfb_31bf3856ad364e35_6.3.9600.16504_none_1c1f2d788e0623e7.manifest
File versionNot Applicable
File size701
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_9038fb78950a37131821d38d6e98d2c3_31bf3856ad364e35_6.3.9600.16504_none_577f225deb8d12ac.manifest
File versionNot Applicable
File size698
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_9b537bad308bb79ebd2cd5d93e5c948c_31bf3856ad364e35_7.0.9600.16504_none_ea511d891acd65e3.manifest
File versionNot Applicable
File size697
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_9fc4c7f1367d9346eaab7e552ba3e630_31bf3856ad364e35_6.3.9600.16504_none_f25311d6a19d0d57.manifest
File versionNot Applicable
File size719
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_a6dbcdb5af076b886fc66146209b9a02_31bf3856ad364e35_6.3.9600.16504_none_f02f4a1c45cc9a33.manifest
File versionNot Applicable
File size701
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_ae17add13d8405437290f5576836c146_31bf3856ad364e35_6.3.9600.16504_none_9576e0f87fedf464.manifest
File versionNot Applicable
File size717
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_b0b66747268a7e91c3a77e076e7b3d8e_31bf3856ad364e35_6.3.9600.16504_none_95458dc0f39ef20b.manifest
File versionNot Applicable
File size710
Date (UTC)05-Jan-2014
Time (UTC)23:32
PlatformNot Applicable
File nameAmd64_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.16504_none_dc938d72359b0bfd.manifest
File versionNot Applicable
File size135,854
Date (UTC)04-Jan-2014
Time (UTC)22:20
PlatformNot Applicable
File nameAmd64_microsoft-windows-propsys_31bf3856ad364e35_7.0.9600.16504_none_8c565e6bb0a9770c.manifest
File versionNot Applicable
File size97,455
Date (UTC)04-Jan-2014
Time (UTC)21:46
PlatformNot Applicable
File nameAmd64_microsoft-windows-searchfolder-library_31bf3856ad364e35_6.3.9600.16504_none_80e8f0a140ecc142.manifest
File versionNot Applicable
File size77,344
Date (UTC)04-Jan-2014
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PlatformNot Applicable
File nameAmd64_microsoft-windows-twinui_31bf3856ad364e35_6.3.9600.16504_none_64bc5ae78d174adc.manifest
File versionNot Applicable
File size141,943
Date (UTC)04-Jan-2014
Time (UTC)21:46
PlatformNot Applicable
File nameAmd64_microsoft-windows-ui-search_31bf3856ad364e35_6.3.9600.16504_none_e6261c69f6b8181b.manifest
File versionNot Applicable
File size188,900
Date (UTC)04-Jan-2014
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PlatformNot Applicable
File nameWow64_microsoft-windows-twinui_31bf3856ad364e35_6.3.9600.16504_none_6f110539c1780cd7.manifest
File versionNot Applicable
File size135,226
Date (UTC)04-Jan-2014
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PlatformNot Applicable
File nameWow64_microsoft-windows-ui-search_31bf3856ad364e35_6.3.9600.16504_none_f07ac6bc2b18da16.manifest
File versionNot Applicable
File size73,870
Date (UTC)04-Jan-2014
Time (UTC)19:39
PlatformNot Applicable
File nameX86_microsoft-windows-c..t-resources-mrmcore_31bf3856ad364e35_6.3.9600.16504_none_8074f1ee7d3d9ac7.manifest
File versionNot Applicable
File size135,850
Date (UTC)04-Jan-2014
Time (UTC)20:11
PlatformNot Applicable
File nameX86_microsoft-windows-propsys_31bf3856ad364e35_7.0.9600.16504_none_3037c2e7f84c05d6.manifest
File versionNot Applicable
File size97,451
Date (UTC)04-Jan-2014
Time (UTC)19:41
PlatformNot Applicable
File nameX86_microsoft-windows-searchfolder-library_31bf3856ad364e35_6.3.9600.16504_none_24ca551d888f500c.manifest
File versionNot Applicable
File size77,340
Date (UTC)04-Jan-2014
Time (UTC)19:41
PlatformNot Applicable
Atribuudid

Artikli ID: 2923300 – viimati läbi vaadatud: 28. märts 2014 – redaktsioon: 1

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