How to contact support for help with incentives

Summary

This article provides instructions on how to view self-help documents and submit a support ticket. Self-help documents are available on the Microsoft Partner Network page and in Partner Center. For Retail, WW Learning, CSA, CoMETT, or CHIP related programs, please use the support path outlined in the Additional Programs section of this article.

More Information

Login to the Partner Center DashboardNote: If you do not have a login for Partner Center, you can still browse self-help documents from the Microsoft Partner Network page.

From Partner Center, you can access Support from 3 locations:

  • Incentives Home Page Card

  • Support link in the top navigation

  • A new Support option in the left navigation under Incentives

Once you have clicked one of the support options, you will be redirected to the Help and support page. 

Important: if you encounter an error message as shown below, you do not have the correct permissions to access the incentives Help and Support page. Only incentives users and admins have access to submit an incentives support ticket. Please see the Related Articles section of this article for more information on how to check your permissions and who to contact within your organization for incentive roles.

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Type a problem summary and type ‘incentives’ in the keywords field which will show you a list of pre-selected topics to choose from.

Select one of the pre-selected topics or select Browse topics to select the category and topic manually. Next, click Review solutions which will populate a list of self-help articles.

If you are not able to find the solution from the list or articles, click Provide issue details to submit a support ticket.

Complete the required fields and upload any documentation necessary to support your query. Then, click submit.

The resulting page will indicate that your ticket has been created and you will be provided with a ticket number for reference.

To view open or closed support tickets, click on Support under Incentives from the navigation bar.

Additional Programs

For Retail, WW Learning, CoMETT, or CHIP related programs, please visit Microsoft Partner Network to view self-help documents.

For CSA, please see the contact support section.

Type a problem summary and type ‘incentives’ or the program name in the keywords field which will show you a list of pre-selected topics to choose from.

Select one of the pre-selected topics or select Browse topics to select the category and topic manually. Next, click Review solutions which will populate a list of self-help articles.

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If you are not able to find the solution from the list or articles, click on the appropriate link from the ‘Create a support ticket:’ section. Note: For Retail, WW Learning, CSA, CoMETT, or CHIP related programs, please use the information and links from the ‘Contact Support’ section of this document.

Contact Support

CSA: Please login to PSBC to log a ticket with the appropriate team.

Related Articles

Incentives FAQ - Partner Center | Microsoft Docs

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