AVIcode tracing for Microsoft Dynamics AX Retail

  • Artikkel

This diagnostic tool sets up and collects AVIcode traces for the Microsoft Dynamics AX Retail product. The AVIcode trace captures information about the POS.exe.

Applies to:   Microsoft Dynamics AX for Retail
Original KB number:   2915725

Information collected

AVIcode files

Description File name
The AVIcode trace captures information about the POS.exe process for Microsoft Dynamics AX Retail {ComputerName}_Retail.Avicode

Microsoft Dynamics AX client Ccnfig registry keys

Description File name
Registry entries for the Current Microsoft Dynamics AX Client configuration (HKCU\Software\Microsoft\Dynamics\{Version}\{Current Configuration}) {ComputerName}_AXClientConfig.TXT

Microsoft Dynamics AX model layer and hotfix information

Description File name
A report that includes layer and model information. The following ones are the fields included for each model and hotfix:
BuildNumber
Description
Layer
Model DisplayName
Model Name
Publisher		 {ComputerName}_AX2012ModelMetaDataAndHotfixInfo.htm
{ComputerName}_AX2012ModelMetaDataAndHotfixInfo.xml

Microsoft Dynamics AX models installed

Description File name
This is a quick text view of the ID, layer, model, version and publisher from running the command axutil.exe list. {ComputerName}_ModelsInstalled.txt

Microsoft Dynamics AX version and config information

Description File name
AOS Instance Name
AOS IP Address
AOS Ping ResponseTime
AOS Server Name
Application Version
AXClientConfigName
Company
Configuration Used
Connected to SQL Server
Installed Layers
Is Machine a TerminalServer
Is Machine an AOS
Kernel Version
Language
Logged in as
Product Version
RegisteredCompanyName
Serial number
Solution Version
TCP/IP Port
USER DNS Domain
USER Domain
USER Profile
USER Temp Dir
 ResultReport.xml

In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Microsoft Dynamics AX 2012 detected without Rollups.
  • Microsoft Dynamics AX 2009 detected without Rollups.
  • Microsoft Dynamics AX 2009 SP1 detected without Rollups.
  • Business Connector Proxy account setup - Active Directory and SYSBCPROXYUSERACCOUNT table validation.
  • Verify SQL Server 2008 R2, typically SQL Server 2008 R2 SP2 should be installed.
  • Global SQL Trace Flags are enabled and could affect SQL's performance.
  • Verify SQL Server 2008, typically SQL Server 2008 SP3 should be installed.

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform.