Object reference not set to an instance of an object error message displays when you configure the Microsoft Dynamics CRM for Outlook client

  • Artikkel

This article provides a solution to an error that occurs when you configure the Microsoft Dynamics CRM for Outlook client.

Applies to:   Microsoft Dynamics CRM 2011, Dynamics CRM 2013, Microsoft Dynamics CRM 2013 Service Pack 1, Microsoft CRM client for Microsoft Office Outlook
Original KB number:   2986728

Symptoms

When you configure the Microsoft Dynamics CRM 2011 or CRM 2013 for Outlook client to a Microsoft Dynamics CRM Online instance, you receive the following error message:

Object reference not set to an instance of an object

After entering your credentials, choosing your organization, and selecting OK.

There's a problem communicating with the Microsoft Dynamics CRM server. The server might be unavailable. Try again later. If the problem still exists, contact your system administrator.

Object reference not set to an instance of an object.

at Microsoft.Crm.Passport.IdCrl.OnlineServicesFederationLogOnManager.GetBrowserClientAuthInfo(String redirectEndpoint, String partner, String policy, String& postData)

at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()

at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)

at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.GetAuthProvider(Uri endPoint, Credential credentials, AuthUIMode uiMode, Uri webEndPoint, IClientOrganizationContext context, Form parentWindow)

at Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserId()

at Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary)

at Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()

at Microsoft.Crm.Application.Outlook.Config.ServerForm.<InitializeBackgroundWorkers>b__2(Object sender, DoWorkEventArgs e)

at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)

at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

Cause

This issue occurs if you're using a version of the Microsoft Online Services Sign-in Assistant that is incompatible with Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM 2013. When configuring the Microsoft Dynamics CRM for Outlook client and connecting to a Microsoft Dynamics CRM Online instance, the only supported versions of the Microsoft Online Services Sign-in Assistant are 7.250.4259.0, 7.250.4287.0, and 7.250.4303.0.

Resolution

To resolve this issue, follow the steps:

  1. Select Start, type appwiz.cpl, and then press Enter to open the Programs and Features item in Control Panel.
  2. Uninstall the Microsoft Online Services Sign-in Assistant if its version doesn't match 7.250.4259.0, 7.250.4287.0, or 7.250.4303.0.
  3. Download and reinstall version 7.250.4303.0 of the Microsoft Online Services Sign-in Assistant.
  4. Restart your workstation and configure the Microsoft Dynamics CRM for Outlook client to verify the issue is resolved.