Symptoms
Consider the following scenario:
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You run Microsoft SQL Server on a virtual machine.
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You use Microsoft SQL Server 2016 or 2017 Basic Availability Groups.
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The virtual machine is a node that hosts the secondary replica of the Basic Availability Groups.
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You use Volume Shadow Copy Services (VSS)-based applications to try to back up the virtual machine.
In this scenario, the VSS application fails to make a backup, and you receive an error message that resembles the following:
Date/Time spid62 Error: 18210, Severity: 16, State: 1.
Date/Time spid62 BackupVirtualDeviceFile::PrepareToFreeze: failure on backup device '{DeviceID}'. Operating system error 995(The I/O operation has been aborted because of either a thread exit or an application request.).
Resolution
This issue is fixed in the following cumulative updates for SQL Server:
Cumulative Update 10 for SQL Server 2017
Each new cumulative update for SQL Server contains all the hotfixes and all the security fixes that were included with the previous cumulative update. Check out the latest cumulative updates for SQL Server:
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
Learn about the terminologythat Microsoft uses to describe software updates.
