"The processor is not supported together with the Windows version that you are currently using" error when you scan or download Windows updates

Nalalapat sa: Windows 8.1Windows 7Windows Server 2012 R2 Datacenter Mas marami

Symptoms


When you try to scan or download updates through Windows Update, you receive the following error message:
Unsupported hardware
Your PC uses a processor that is designed for the latest version of Windows. Because the processor is not supported together with the Windows version that you are currently using, your system will miss important security updates.

error message
 
 

Additionally, you may see an error message in the Windows Update window that resembles the following:
Windows could not search for new updates
An error occurred while checking for new updates for your computer.
Error(s) found:
Code 80240037 Windows Update encountered an unknown error.

Cause


This error occurs because new processor generations require the latest Windows version for support. For example, Windows 10 is the only Windows version that is supported on the following processor generations:

  • Intel seventh (7th)-generation processors
  • AMD “Bristol Ridge”
  • Qualcomm “8996"

Because of how this support policy is implemented, devices that run the following Windows versions and that have a seventh generation or later generation processor may no longer be able to scan or download updates through Windows Update or Microsoft Update:

  • Windows Server 2012 R2
  • Windows 8.1
  • Windows Server 2008 R2
  • Windows 7

Resolution


We recommend that you upgrade Windows Server 2012 R2-based and Windows Server 2008 R2-based computers to Windows Server 2016, and Windows 8.1-based and Window 7-based computers to Windows 10 if those computers have a processor that is from any of the following generations:

  • Intel seventh (7th)-generation "Intel Core" processor or a later generation
  • AMD seventh (7th)-generation (“Bristol Ridge") processor or a later generation
  • Qualcomm “8996" processor or a later generation

More Information


For information about how to determine which generation of Intel processor you have installed, go to the following Intel website:

About Intel processor numbers

For information about how to upgrade your computer's operating system to Windows 10, see Download Windows 10.  

References


Lifecycle support policy FAQ -Windows Products

Windows 10 Embracing Silicon Innovation