Body of email message displays unreadable characters


When you view an email message the body of the message is displayed as fractions and box characters and the message is unreadable.


The issue is related to font substitution when a change is made to the Web Options in Microsoft Word. If a change is made to the Web Options, registry data under the following key may be configured incorrectly:


This problem has been seen to occur when the Latin string value under the \Fonts key was empty (no value).


Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this problem, please delete the following registry key:

  1. If running, exit Microsoft Word.
  2. Start Registry Editor.
    1. Open the Run box.
      • Windows 8

        Press the Windows logo key and R.
      • Windows 7, Windows Vista, or Windows XP

        On the Start menu, click Run.
    2. Type Regedit.exe and then click OK.
  3. Locate the following key in the registry.

  4. Right-click the Fonts key and then click Delete.
  5. Click Yes to confirm the deletion.

More Information

To view the Web Options settings in Word, follow these steps:
  1. Start Microsoft Word.
  2. On the File tab, click Options.
  3. Click Advanced.
  4. Scroll down to the General section and then click Web Options.
  5. Select the Fonts tab.

    Any change on the Fonts tab will write registry data to the \Fonts key.
  6. Click Cancel.


ID d'article : 2822252 - Dernière mise à jour : 26 janv. 2014 - Révision : 1