Definition of support incidentsMicrosoft Dynamics Technical Support incidents can be used in scenarios for which the following conditions are true:
- Specific symptoms are encountered while you are using Microsoft Dynamics products.
- There is a reasonable expectation that the problems are caused by Microsoft products.
You, the customer, are responsible for implementing the procedures that are required to safeguard the integrity and security of your software and data. You are also responsible for reconstructing lost or altered files that result from software failures.
Definition of Advisory ServicesPartner Advisory Hours are used for Advisory Services requests to provide guidance beyond incident support needs. Typical Advisory Services cases focus on recommendations or best practices that are used to resolve how-to scenarios that take advantage of Microsoft products and technologies. These can include guidance for migration, deployment, development, optimization, design and implementation, solutions, scenarios, and architecture.
Advisory Services may also include performance tuning and data fixing for scenarios that are not identified by Microsoft as a product issue.
ID d'article : 2827980 - Dernière mise à jour : 21 janv. 2014 - Révision : 1