Duplicate friendly names of network adapters are displayed in Windows

Symptoms

Consider the following scenario:
  • You have one or more network adapters installed on a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
    • Windows 8
    • Windows Server 2012
  • The display names of the network adapters are changed. For example, the device driver is updated.
  • You add new network adapters to the computer. The new network adapters are of the same make and model as the original network adapters.
In this scenario, duplicate friendly names of the original network adapters are displayed in Device Manager.

For example, you have two network adapters installed on a computer. Before you update the driver, Device Manager shows the following:
  • <Network adapter name>
  • <Network adapter name> #2
After the driver is updated, the names of the network adapters are changed to the following in Device Manager:
  • <Network adapter new name>
  • <Network adapter new name> #2
After you add new network adapters that are of the same make and model, Device Manager shows the following:
  • <Network adapter new name>
  • <Network adapter new name> #2
  • <Network adapter new name> #3
  • <Network adapter new name> #4
  • <Network adapter new name> #5
  • <Network adapter new name> #6
  • <Network adapter new name>
  • <Network adapter new name> #2
In this scenario, Device Manager displays duplicate friendly names of the original network adapters.

Resolution

Hotfix information

After you apply this hotfix, you may need to uninstall and reinstall the device (the network adapter) that is showing duplicate friendly names of network adapters.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Note If you are obtaining this required hotfix for Windows 8 RTM and Windows Server 2012 through the recommendation of an OEM vendor before you upgrade your networking drivers, you should download the "Fix470767" version of the Windows 8 RTM download package. Otherwise, either version will work for all other customers.

Note If you are obtaining this required hotfix for Windows 7 and Windows Server 2008 R2 SP1 through the recommendation of an OEM vendor before you upgrade your networking drivers, you should download the "Fix469689" version of the Windows 8 RTM download package. Otherwise, either version will work for all other customers.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 SP2
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
  • Windows 8
  • Windows Server 2012
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information
Propriétés

ID d'article : 2846340 - Dernière mise à jour : 14 mai 2014 - Révision : 1

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