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You can manage returns, exchanges, and more on the Order history page.
To request a return or exchange:
Sign in to Order history, and then select Request a return. If you don’t see Request a return, your item may not be eligible for a return. For detailed info about the return and refund policy, see Microsoft Terms of Sale.
Items that may be eligible for return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Digital gift cards and service/subscription cardsmay also be eligible for return (see Microsoft gift card terms and conditions). Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer or applicable law states that you're eligible for a refund.
Note: In Australia this return information does not affect any remedy you may have under the Australian Consumer Law. Please refer to https://aka.ms/acl for details of your rights under the Australian Consumer Law.
Follow the instructions on the screen to get a prepaid shipping label for the return. If you can't get a prepaid shipping label for the return, contact support.
When we receive your item and find it eligible for a return, we’ll either ship you a replacement or issue you a refund.
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