Microsoft Silverlight web resources cannot be viewed in the 64-bit version of the Microsoft Dynamics CRM Client for Microsoft Office Outlook

Symptoms

Symptom 1

When you use Microsoft Silverlight together with web resources, the web resources cannot be viewed in the 64-bit version of the Microsoft Dynamics CRM Client for Microsoft Office Outlook. 

Symptom 2

If Microsoft Silverlight is not installed on the Microsoft Dynamics CRM Client for Microsoft Office Outlook, a link to download Silverlight is provided. When you click that link, you receive one of the following error messages:

Error message 1
Navigation Cancelled
Error message 2

Permission Denied

Cause

Cause 1

Microsoft Silverlight is not supported in a 64-bit browser. The 64-bit version of Microsoft Dynamics CRM Client for Microsoft Office Outlook displays the browser by using a 64-bit browser. However, a 64-bit version of Microsoft Silverlight is not available. Therefore, the web resources are not rendered and cannot be viewed.

Cause 2

When you click the Install Microsoft Silverlight link, the installation is rendered inside the Outlook form and is unsuccessful.

Resolution

Resolution 1

Use the 32-bit version of Microsoft Dynamics CRM Client for Microsoft Office Outlook to view Microsoft Silverlight web resources.

Resolution 2

Install Microsoft Silverlight by using Internet Explorer.

Propriétés

ID d'article : 2500373 - Dernière mise à jour : 25 févr. 2011 - Révision : 1

Commentaires