The Lsass.exe process crashes when you sign in to Lync 2010 to load a certificate from roaming profiles in Windows

Symptoms

Consider the following scenario:
  • You previously used a Windows XP-based client computer.
  • You configure your account to use roaming profiles to log on to a client computer that is running Windows 7, Windows Server 2008 R2, Windows Vista, or Windows Server 2008.
  • You sign in to Microsoft Lync 2010 to load the certificate from the roaming profile.
In this scenario, the Local Security Authority Subsystem Service (Lsass.exe) process crashes.

Note This issue occurs when you run any application that calls the CredWrite function by using a CRED_TYPE_GENERIC_CERTIFICATE type credential.

Additionally, this issue also occurs when Credential Management (CredMan) loads Microsoft Office Communication Server (OCS) certificates from the roaming profile.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 SP2
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the Credential, visit the following Microsoft websites:
For more information about roaming user profiles, visit the following Microsoft website:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Vista and for Windows Server 2008



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Propriétés

ID d'article : 2691043 - Dernière mise à jour : 8 juil. 2014 - Révision : 1

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