The BlackBerry Enterprise Server console is not available


When you try to access the BlackBerry Enterprise Server (BES) console, you experience one of the following issues:
  • The BES console is not available.
  • You receive a time-out error.


This issue may occur because of a service problem if no user can access the BES console.


To resolve this issue, escalate the case to Microsoft Online Support Services for additional investigation, and collect the following information to help scope the investigation:
  • Error messages that are received when you try to access the BES console
  • Users who are affected
  • Details about the time when the issue started

More Information

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The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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ID d'article : 2797773 - Dernière mise à jour : 1 avr. 2016 - Révision : 1