FIX: Stop error 0x9F or 0xFE in Usbhub.sys occurs when asynchronous transfer is in progress with a USB device in Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1

Symptoms

When asynchronous transfer is in progress with a USB device in Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1, the USB Enhanced Host Controller may become unresponsive when any of the following events occur:
  • A USB device is removed unexpectedly (surprise removal).
  • A Plug and Play rebalance is triggered in the USB tree.
  • The system powers down.
  • A USB device is gracefully removed.
When any of these events occurs, you may receive Stop error 0x9F or Stop error 0xFE in Usbhub.sys.

Cause

This problem occurs because the USB Enhanced Host Controller is supposed to issue an interrupt to cancel the pending asynchronous transfer. However, the unresponsive controller never sends out the interrupt, and a Stop error occurs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Additionally, you must have update 2533552 and update 2862330 installed. For more information about update 2533552 and update 2862330, click the following article numbers to view the articles in the Microsoft Knowledge Base:
2533552 An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1, Windows Server 2008 R2 SP1, or Windows Embedded Standard 7 SP1 is available
2862330 MS13-081: Description of the security update for USB drivers: October 8, 2013


Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional file information

References

See the terminology Microsoft uses to describe software updates for more information.
Propriétés

ID d'article : 2895729 - Dernière mise à jour : 9 oct. 2015 - Révision : 1

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