"Not Connected" status for a paired Surface Pen in Bluetooth settings on Surface Pro 3

This article describes a Microsoft Surface Pen issue that occurs when this device is paired with Microsoft Surface Pro 3. We have released an update to resolve this issue. See the prerequisites for this update.

Symptoms

This issue occurs even if the Surface Pen is paired in sleep mode.

Note After you apply this update, the "Not Connected" status is updated to the "Paired" status if the pen is paired.

How to obtain this update

Method 1: Windows Update

This update is available from Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Notes
  • Even though this issue has been observed only in Windows 8.1 Pro, the update also applies to Windows 8.1 and Windows Server 2012 R2.
  • The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


Update detail information

Prerequisites

To install this update, you must install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

More Information

File information


References

See the terminology that Microsoft uses to describe software updates.
Propriétés

ID d'article : 2989930 - Dernière mise à jour : 10 févr. 2015 - Révision : 1

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