Outlook 2013 crashes after the February 2015 update or later updates


Your installation of Microsoft Outlook 2013 randomly crashes. In this situation, you may see one or more of the following crash signatures under event ID 1000 in the Application log.

32-bit Outlook:

Application nameModule nameOffset
Outlook.exeoutlook.exe 0x00072943
Outlook.exeoutlook.exe 0x0006A94D
Outlook.exeoutlook.exe 0x0007195D

64-bit Outlook:

Application nameModule nameOffset
Outlook.exeoutlook.exe 0x000000000006EEA9
Outlook.exeoutlook.exe 0x000000000006EEF1
Outlook.exeoutlook.exe 0x000000000006F131
Outlook.exeoutlook.exe 0x000000000006ED39


This problem occurs after you install one of the following updates:

  • Outlook 2013 February 10, 2015, update KB2956128
  • Outlook 2013 March 10, 2015, update KB2956203
  • Outlook 2013 March 26, 2015, update KB2965290
  • Outlook 2013 April 14, 2015, update KB2965270
  • Outlook 2013 May 12, 2015, update KB3039799


To resolve this issue, install the June 9, 2015 update for Outlook 2013. For information about this update, click the following article to view it in the Microsoft Knowledge Base:
June 9, 2015, update for Outlook 2013 (KB3054855)

More Information

To review the Application log, follow these steps:

  1. In Control Panel, open the Administrative Tools item.
  2. Double-click Event Viewer.
  3. In the details pane, select Application under Windows Logs.
  4. In the Actions pane, click Filter Current Log.
  5. In the Filter Current Log dialog box, enter 1000 (as shown in the following screen shot), and then click OK.


ID d'article : 3066065 - Dernière mise à jour : 11 juin 2015 - Révision : 1