"Access violation (c0000005)" error if the NcdAutoSetup service crashes in Windows 8.1 or Windows RT 8.1

This article describes an issue that occurs when the NcdAutoSetup service crashes in Windows 8.1 or Windows RT 8.1. An update is available to fix this issue. Before you install this update, check out the Prerequisites section.

Symptoms

System crashes with an error message that looks something like this:
Access violation (c0000005)

Additionally, a system event is logged in Event Viewer, indicating that the NcdAutoSetup service crashes.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as an Optional update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
Note The update for Windows RT 8.1 can be got only from Windows Update.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:
119591 How to get Microsoft support files from online services
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Update detail information

Prerequisites

To install this update, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows 8.1.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Propriétés

ID d'article : 3080800 - Dernière mise à jour : 15 sept. 2015 - Révision : 1

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