Symptoms

When you try to uninstall Crystal Reports for use with Microsoft Dynamics SL, the application is not completely uninstalled.

Resolution

To uninstall Crystal Reports, follow these steps:

1.       Remove Crystal Reports using Add/Remove Programs or Programs and Features in Control Panel.

2.       In Windows Explorer, delete all Crystal Reports program folders. A typical path is \Program Files\Crystal Decisions.

Note: If you are uninstalling Crystal Reports 7.x or earlier versions, continue with step 3 through step 6.

3.       Locate the following files in \Crystal\Utilities on the Microsoft Dynamics SL DVD:

uSCR5_16.exe

uSCR6_32.exe

uSCR5_32.exe

uSCR7_16.exe

uSCR6_16.exe

uSCR7_32.exe

4.       Open the self-extracting file that is appropriate for the version of Crystal Reports to be removed.

Example: If the 32-bit version of Crystal Reports is installed, uSCR6_32.exe is the correct file to open.

5.       Follow the instructions in the Install.txt file that is included in the self-extracting file.

6.       Verify that Crystal Reports is completely removed from the server and workstation hard disks by searching in Windows Explorer for the following files:

CRW.net

CRR*.exe

CRW32.net

CRPE.dll

CRW.exe

CRPE32.dll

CRW32.exe

 

Note: Possible cleanup of the registry keys might be needed. Contact your system administrator for assistance with this task.

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