Q: Which are the supported browser versions to access the Learning Path application?
A: The Learning Path application is supported by the following browser versions:
- Internet Explorer 11 (on Windows 8.1)
- Internet Explorer 10 (on Windows 8)
Q: Should I add the “Microsoft.com” site to the compatibility view settings in the Internet Explorer browser?
A: No, you should not add the “Microsoft.com” site to compatibility view settings in the browser. If it is added, the Learning Path site will not function as expected. Please remove it if it is already added. To remove it, go to the Internet Explorer Tools menu, click on “Compatibility View Settings” and remove “microsoft.com” from the compatibility settings list. This should resolve the issue.
Q: I find that the training courses are not loading when I am trying to expand the learning paths. I refreshed the browser and it still does not load. What should be done?
A: First, check if you are using IE 10 or IE 11. If you are, remove “microsoft.com” from the compatibility settings list of Internet Explorer. This should resolve the issue.
Q: Who can create and edit company learning paths?
A: Only the partner users who have requisite privilege can create and edit company learning paths. If you need to manage the company learning paths for your organization, you should contact your organization partner administrator to grant you the training administrator privilege in the Partner Membership Center.
Q: How do I create learning plans for my team?
A: On the Learning Paths home page, you will see a link for “Create a learning plan for your team”. Click on that link to go to the Learning Plan application.
Through the Learning Plan application you can,
- Create and edit team plans.
- View the completion progress of the team plan assignees.
- Send reminders to the assignees who have not yet completed their plan.
Q: In the Learning Plan application team plan step 3, will the assignee name fields accept special characters?
A: Yes, you can use special characters in the assignee name fields in team plan step 3. This enables different locale users (for example, French, Chinese, and Korean users) to input their names which have special characters.
Q: How can I view the team plan progress and send reminders to the team members of the plan?
A: The plan creator needs to navigate to Learning Paths. Once logged in, click on the link for “Create a learning plan for your team”. Then click on “View all plans” and select the “Track Progress” button next to the specific plan to view the progress.
Q: Where can I see the assigned plans and also create my own individual training plans?
A: On the Learning Paths home page, you will be able to see all the assigned plans after you log in. You can then view and complete the team plans.
On the Learning Paths home page, when you are browsing the different learning paths, you can also use the “Add to Plan” option to add the specific learning paths to your own plans. These plans will also be listed along with your assigned team plans.
Q: I do not see the assigned team plan after I log in. Why?
A: You will see the plan only after you have accepted the plan. To accept the plan, open the assignment mail you received from firstname.lastname@example.org. Click on the link in the mail to go to the agreement page. View the acceptance terms and click on the “Accept” button to complete the acceptance of the plan. You will then see the team plan in the list of plans assigned to you.
Q: I clicked on the link in the mail, but I get the following error message: “Either you are not authorized to view this plan or the plan has been deleted from the system”. What does this mean?
A: This error comes up if the team plan completion date is past or if the plan creator has deleted it from the system. Check with your plan creator.
Q: How can I change the locale preference?
A: Scroll down in the Learning Paths application. You will find the current locale at the bottom of the page. Click on the link or the globe icon will take you to the Country Locale selector page where you can select a different locale.
ID d'article : 2964426 - Dernière mise à jour : 17 oct. 2014 - Révision : 1