Fix microphone problems

Aplícase a: Microsoft accessoriesWindows 10Windows 8.1

If you are having trouble with your microphone features, the following information can help you troubleshoot and resolve issues.

Microphone doesn't work following an update

If your microphone isn't detected after updating Windows 10, you may need to give your apps permission to use it.

  • To let apps access the microphone, select Start  ,then select Settings  > Privacy  > Microphone  . Select Change, then turn on Allow apps to access your microphone.
  • After allowing access to the microphone, you can choose which apps can access these features under Choose which apps can access your microphone.

Others can't hear me

Try the following solutions:

  • If your headset has a Mute button, make sure it isn't active.
  • Make sure that your microphone or headset is connected correctly to your computer.
  • Make sure that your microphone or headset is the system default recording device. Here's how to do this in Windows 10:
    1. Select Start , then select Settings  > System > Sound .
    2. In Input, ensure your microphone is selected in Choose your input device.
    3. To test your Microsoft, speak into it and check Test your microphone to make sure Windows is hearing you.

Others cannot hear me in Skype calls

Make sure that your microphone or headset is the Skype default recording device. Here's how:

  1. If Skype is not open, select Start , then Skype to open it.
  2. In the upper right corner of the Contacts List in Skype, select More , then Settings .
  3. In Audio & Video, then under Speakers, make sure your preferred speaker or headset is selected.
  4. In Microphone, make sure your microphone or headset is selected. 

The microphone volume is too low

Try the following solutions:

  • Make sure that the microphone or headset is connected correctly to your computer.
  • Make sure that the microphone is positioned correctly.
  • Increase the volume of your microphone. Here's how to do this in Windows 10:
    1. Select Start  , then select Settings  > System > Sound .
    2. In Input, ensure your microphone is selected under Choose your input device, then select Device Properties.
    3. On the Levels tab of the Microphone Properties window, adjust the Microphone and Microphone Boost sliders as needed, then select OK.
    4. Speak into your microphone and check under Test your microphone to make sure your settings work.