This article describes the symptoms and resolution of an issue you may experience in Microsoft Azure Recovery Services Agent (MARS) versions 2.0.9070.0 and 2.0.9071.0. If you use either of these versions, we strongly recommend that you install this upgrade.
The Microsoft Recovery Services Agent cannot connect to the OBEngine service. Verify that the OBEngine service is present in the Services Control Panel and that port 6049 is available.
Please close the Microsoft Azure Backup snap-in and restart it.
To fix this issue, install the MARS Agent version 2.0.9072.0 from the Microsoft Download Center.
- This is a mandatory update. If you experience issues when you try to upgrade to this version of the MARS Agent, go to the following article in the Microsoft Knowledge Base:
4020490 "The Microsoft Azure Recovery Services Agent update failed" error when you try to upgrade the MARS Agent
The version for this update of Microsoft Azure Recovery Services Agent is 2.0.9072.0.
For more information about how to download Microsoft support files, see the following Microsoft Knowledge Base article:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
If you use System Center 2016 Data Protection Manager, we recommend that you apply Update Rollup 1 for System Center 2016 Data Protection Manager or a later version.
If you use System Center 2012 R2 Data Protection Manager, we recommended that you apply Update Rollup 11 for System Center 2012 R2 Data Protection Manager or a later version.
If you use Windows Server 2008 (SP2 or R2 SP1, any edition), you must restart your system after you apply this update. If you have the MARS Agent installed on other Windows Server versions, you do not have to restart the computer after you apply this update.
This update replaces the previously released update 4015082.
Article ID: 4020540 - Last Review: 21 Afi, 2017 - Revision: 10