How to open a shared calendar from an Outlook sharing invitation

What does this guide do?  
Resolve issues that you get while opening a calendar that someone shared with you.

Who is it for?
Users of Outlook, Outlook for Mac and Outlook on the Web(formerly known as Outlook Web App) who can’t open shared calendars.

How does it work?
We’ll begin by asking you questions about the Outlook version you are using and the issue you’re experiencing. Then we’ll take you through a series of troubleshooting steps that are specific to your situation.

Estimated time of completion:
10-15 minutes. 

Select your version of Outlook

Don't know which version of Outlook you are running?

Select your version of Outlook

Don't know which version of Outlook you are running?

Open a shared calendar in Outlook 2010


To open a shared calendar from the Outlook sharing invitation, click Open this Calendar in the sharing invitation.

3624_image8
 


If you see something different, what problem do you encounter?

Open a shared calendar in Outlook 2003

Important Microsoft ended support for Office 2003 on April 8, 2014 which includes Outlook 2003. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

The sharing invitation that you receive resembles the following screen shot. There is no option to open the shared calendar.

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To work around this issue, first notice whether "Microsoft Exchange" appears before the shared calendar name, as in the following screen shot.

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If "Microsoft Exchange" appears before the shared calendar name

This typically indicates that the shared calendar is an Outlook default calendar. To open it, follow these steps:

  1. On the File menu, point to Open, and then click Other User's Folder
    3624_image11
     
  2. In the Open Other User's Folder dialog box, type the name of the user who shares the calendar with you in the Name box. In the Folder type list, select Calendar, and then click OK.

If "Microsoft Exchange" does not appear before the shared calendar name

This typically indicates that the shared calendar is not an Outlook default calendar. To open the calendar, first add the user's Exchange mailbox to your Outlook profile:

  1. In Outlook, click E-mail Accounts on the Tools menu.
  2. In the E-mail Accounts dialog box, click View or change existing e-mail accounts, and then click Next
    3624_image12
     
  3. Click your Exchange Server account, and then click Change.
    3624_image13
      
  4. Click More Settings.
  5. In the Microsoft Exchange dialog box, click the Advanced tab, and then click Add.
    3624_image14
     
  6. In the Add Mailbox dialog box, type the name of the person who shared the calendar with you, and then click OK
  7. Click OK, click Next, and then click Finish.
  8. In the navigation pane, expand Mailbox - UserNameOfFolderOwner, and then click the calendar that the user shared with you.
    3624_image15
     
    Note If you cannot expand the mailbox, click " Cannot expand the mailbox of another person" for the workaround.

Did this solve your problem?

Open a shared calendar in Outlook for Mac 2011

The sharing invitation that you receive resembles the following screen shot. Notice that there's no option to open the shared calendar.

3624_image18
 

To open the shared calendar, follow these steps:

  1. On the File menu, point to Open, and then click Other User's Folder.
    3624_image19
     
  2. Click Find User 
    3624_image20
     
    .
  3. Type the name of the person who granted you access, click Find, click the person's name, and then click OK.
  4. On the Type menu, click Calendar, and then click OK.
    The shared calendar appears in the navigation pane under the Shared heading.

If you cannot open the shared calendar, what problem do you encounter?

I still cannot open the shared calendar

What problem do you encounter?

Open a shared calendar in Outlook on the Web(Outlook Web App)


To open a shared calendar from the sharing invitation, click Add This Calendar, and then go to the Calendar tab to open the shared calendar.

3624_image21
 


If you see something different, what problem do you encounter?

There is no Add This Calendar option

To work around this problem, open directly into the shared calendar.

For example, assume that your Outlook on the Web(formerly known as Outlook Web App) URL is https://contoso/owa, and that a user (user@contoso.com) shared his or her calendar with you. You can use the following URL to open the user’s calendar:

https://contoso/owa/user@contoso.com/?cmd=contents&module=calendar

Did this solve your problem?

There is no Open this Calendar option

This problem occurs when the person who shared the calendar with you is running a later version of Outlook.

In the invitation, notice whether "Microsoft Exchange" appears before the shared calendar name, as in the following screen shot.

3624_image10
 


If "Microsoft Exchange" appears before the shared calendar name

If “Microsoft Exchange” appears before the shared calendar name, this typically indicates that the shared calendar is an Outlook default calendar. To open it, follow these steps:

  1. On the File menu, point to Open, and then click Other User's Folder.
    3624_image22
     
  2. In the Open Other User's Folder dialog box, type the name of the user who shares the calendar with you in the Name box. In the Folder type box, select the type of shared calendar, and then click OK.

If "Microsoft Exchange" does not appear before the shared calendar name

If “Microsoft Exchange” does not appear before the shared calendar name, this typically indicates that the shared calendar is not an Outlook default calendar. In this situation, first add the user's Exchange mailbox to your Outlook profile.

  1. In Outlook, click Account Settings on the Tools menu.
  2. In the E-mail Accounts dialog box, click the E-mail tab, click your Exchange Server account, and then click Change
    3624_image23
     
  3. Click More Settings.
  4. In the Microsoft Exchange dialog box, click the Advanced tab, and then click Add.
    3624_image24
     
  5. In the Add Mailbox dialog box, type the name of the person who shares the calendar with you, and then click OK.
    3624_image25
     
  6. Click OK, click Next, click Finish, and then click Close.
  7. In the navigation pane, expand Mailbox - UserNameOfFolderOwner, and then click the calendar that the user shared with you.
    3624_image26
     
    Note If you cannot expand the mailbox, click " Cannot expand the mailbox of another person" for the workaround.

Did this solve your problem?

Cannot expand the mailbox of another person

To work around this problem, ask the person who shared the calendar with you to grant you the Reviewer permission for his or her mailbox.

Important The following steps are performed on the computer of the person who shared the calendar with you.

  1. Use one of the following methods, depending on the version of Outlook that you’re running:
    In Outlook 2003, right-click Mailbox - UserName, and then click Sharing.
    3624_image27
     
    In Outlook 2007, right-click Mailbox - UserName, and then click Change Sharing Permissions.
    3624_image28
     

    In Outlook 2010 or Outlook 2013, right-click your email address at the top of the folder list, and then click Folder Permissions.
    3624_image29
     
  2. Click the Permissions tab, and then click Add.
  3. In the Add Users dialog box, specify the user with whom you want to share the calendar, click Add, and then click OK.
  4. In the Name list, click the name of the user whom you added, click Reviewer in the Permission Level box, and then click OK 

Did this solve your problem?

You see nothing or you don't have the necessary permission to open the shared calendar

Ask the person who shared the calendar with you to perform the following steps on his or her computer

  1. Use one of the following methods, depending on the version of Outlook that you’re running:
    In Outlook 2016, Outlook 2013 or Outlook 2010, right-click the shared calendar, click
    Share, and then click Calendar Permissions.
    3624_image32
     
    In Outlook on the Web or Outlook Web App, Right-click the calendar, and then click Permissions.
    10106_UpdateImg13
     
    In Outlook 2007, right-click the shared calendar, and then click Change Sharing Permissions.  
    3624_image31
     

  2. On the Permissions tab, select the user for whom you want to grant the permission.
  3. In the Permission Level list, click Reviewer, and then click OK.
    3624_image33
     


Did this solve your problem?

Open a shared calendar in Outlook 2016

To open a shared calendar from the Outlook sharing invitation, click Open this Calendar in the sharing invitation.

3624_image7
 


If you see something different, what problem do you encounter?

Open a shared calendar in Outlook 2016 for Mac

The sharing invitation that you receive resembles the following screen shot. Notice that there's no option to open the shared calendar.

3624_image43
 

To open the shared calendar, follow these steps:

  1. At the bottom of the navigation bar, click Calendar

    3624_image34
       

  2. On the Organize tab, click Open Shared Calendar.
    3624_image44
     
    In the
    Search box, type the name of the person who has granted you access to their calendar, and press Enter.
  3. Select their name, and click Open.
    3624_image45
     

    Note: The shared calendar appears in the left navigation pane under the Shared Calendar heading, with the person's name who shared the calendar below it.


If you cannot open the shared calendar, what problem do you encounter?

I still cannot open the shared calendar

What problem do you encounter?

The "Open Shared Calendar" is not available

Symptoms

When you open your Calendar in Microsoft Outlook 2016 for Mac or Outlook for Mac 2011, the Open Shared Calendar button on the ribbon is unavailable. 

3624_image36
 

Additionally, when you point to Open on the File menu, the Calendar option is unavailable.

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Cause

This issue occurs if the Group similar folders, such as Inboxes, from different accounts check box is selected and the Hide On My Computer folders check box is cleared in General Preferences.

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Workaround

To work around this issue, use one of the following methods:

Select the Exchange folder in My Calendars.

  1. Open the calendar.
  2. Expand My Calendars to display the Exchange mailbox calendar, the On My Computer calendar, and calendars that are associated with any other accounts that are open in Outlook for Mac.
  3. Select the Exchange check box.

    3624_image39
     
    After you do this, the Open Shared Calendar button on the ribbon is available.

Open another user's Calendar.

  1. On the File menu, point to Open, and then click Other Users Folder.
    3624_image40
     
  2. Search for and then select the user whose calendar you want to open.
  3. In the Folder Type box, click Calendar.
    3624_image41
     
  4. Click Open.  

Change the preferences settings that are related to the On My Computer folders.

  1. On the Outlook menu, click Preferences.
  2. Click General.
  3. Clear the Group similar folders, such as Inboxes, from different accounts check box.
  4. If you want, select the Hide On My Computer folders check box.


Did this solve your problem?

Open a shared calendar in Outlook 2013


To open a shared calendar from the Outlook sharing invitation, click Open this Calendar in the sharing invitation.

3624_image7
 


If you see something different, what problem do you encounter?

Open a shared calendar in Outlook 2007

To open a shared calendar from the Outlook sharing invitation, click Open this Calendar in the sharing invitation.

3624_image8
 


If you see something different, what problem do you encounter?

Additional resources
Additional help

We are sorry that this guide didn't solve your problem. We recommend that you go the discussion thread for this KB on the Microsoft Community for help.

Here are some additional resources that you may find useful:

Workaround for opening shared calendar on Mobile/Tablet devices
If you are using Outlook App on mobile or tablet devices, such as Windows Phone, iPhone, iPad, Android Phones, you cannot see other user’s calendars on these devices as they only sync your own calendars. 
The workaround is that you need to use Outlook Web App to view the shared calendar, or view it when on a Desktop Outlook for Windows or Mac client.

Did this solve your problem?

Outlook 2016 stops responding when you try to open shared calendar
This issue might occur when you upgrade to Outlook 2016 without fully uninstall the previous Outlook version, which makes Outlook 2016 offline. The solution is completely removing the older Outlook version and restart Outlook 2016.

Did this solve your problem?
Get other errors when you try to open shared calendar
If the other solution doesn’t work for you and you get a different error message, please try the instructions below:
  1. Make sure you have installed the latest Outlook version and fully patched.
  2. Enable “Download shared folders”.
    1. Click the File tab.
    2. Click Account Settings, and then click Account Settings.
      10106_UpdateImg10
       
    3. On the E-mail tab, click the Exchange account, and then click Change.
    4. Click More Settings, click Advanced tab, select the “Download shared folders
      10106_UpdateImg11
       
    5. Click OK, click Next, click Finish, and then click Close in the Account Settings window.
    6. Quit and restart Outlook.
  3. If still doesn’t work, try to turn off Cache Exchange Mode with following steps:
    1. Click the File tab.
    2. Click Account Settings, and then click Account Settings.
      10106_UpdateImg10
       
    3. On the E-mail tab, click the Exchange account, and then click Change.
    4. Under Offline Settings, clear the Use Cached Exchange Mode check box
      10106_UpdateImg12
       
    5. Quit and restart Outlook.

Did this solve your problem?
You receive error message when you open shared calendar in Outlook 2013
What error message do you receive?
Solution for receiving error messages when open shared calendar in Outlook 2013
This problem occurs when the following conditions are true:
  • You have Outlook 2013 configured to use a MAPI over HTTP connection.
  • Your primary mailbox is in cached mode.
  • The Download Shared Folders option is disabled.

You can check KB 2990457 for the solution or workaround.

Did this solve your problem?
General troubleshooting for other errors when open shared calendar in Outlook 2013
If you get other errors, please try the following instruction for general troubleshooting:
  1. Ensure the user has shared the calendar with you, with proper permissions
  2. Make sure Outlook is connected to the network and able to receive mail successfully, and isn't too busy performing other tasks such as updating folders
  3. Try again later to see if the shared calendar works.


Did this solve your problem?
You don’t have permission to view a shared calendar in Outlook 2016 for Mac or Outlook for Mac 2011
When you try to open a shared Calendar folder in Microsoft Outlook 2016 for Mac or Outlook for Mac 2011, you receive the following error message even though you were granted permission to the folder:

Outlook cannot open the folder. You do not have permission to open this folder. Contact<Calendar owner's name> for permission.
This issue occurs because the owner of the folder that you want to access shares the sub calendar folder with you but does not share their default (primary) Calendar folder.To fix this issue, the calendar owner must share both the primary and the secondary Calendar folders with you. For more information, check KB 274352.


Did this solve your problem?





You get blank calendar or permission error on Mac even if you have free/busy permission in Outlook 2016 for Mac or Outlook for Mac 2011
A user grants you Free/Busy permission to their calendar, but when you try to open that users calendar in Microsoft Outlook 2016 for Mac or Outlook for Mac 2011, you receive the following error message:

Outlook cannot open the folder. You do not have permission to open this folder. Contact <user_name> for permission.
This issue occurred because the Free/Busy feature is only available in Outlook 2010 and Outlook 2013 for Windows. To open a shared calendar in Outlook for Mac, the user must grant you permissions of Reviewer or higher. Or, you can view the user's Free/Busy information by creating a new meeting request and then adding that user in the Scheduling Assistant. For more information you can check KB 2876443.


Dis this solve your problem? 

You cannot open one or more of the shared Calendar folders in Microsoft Outlook 2016 for Mac or Outlook for Mac 2011.
In Outlook 2016 for Mac and Outlook for Mac 2011, you cannot open a shared Calendar folder that is not a sub-calendar of the user's shared default Calendar folder.
  • Calendar
  • Second Calendar
  • Third Calendar
    10106_UpdateImg14
     

In this example, the "Second Calendar" folder is a sub-calendar of the user's shared default "Calendar" folder. Therefore, you can open the "Second Calendar" folder in Outlook for Mac. However, the "Third Calendar" folder is not a sub-calendar under the default "Calendar" folder. Therefore, you cannot open this folder in Outlook for Mac.To resolve this issue, have the calendar owner create all shared calendars under the default "Calendar" folder.

Did this solve your problem?
गुण

आलेख ID: 10106 - पिछली समीक्षा: 19/09/2016 - संशोधन: 94

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