If you see an error message saying that your camera roll is missing (0xA00F4275), when you try to take a picture or video with the Camera app in Windows 10, try the following solutions, in the order listed. For more help, see also Windows can't find or start the camera.

Change where new pictures and videos are saved

  1. On Start select Settings
    Settings icon
    > System > Storage.
  2. Look to see what's listed under New pictures will save to. This is usually a name with a disk drive letter, such as This PC (C:) or, on mobile, This device. If pictures and videos are being saved to an external device, make sure that device is connected.
  3. Under New pictures will save to, select the current save location, and if other options are available in the dropdown menu, select another location, select Apply, change it back to the original location or to This PC (C:), and then select Apply again.
  4. Try taking a picture. If you see the same error message, try the next solution.

Create a new Camera Roll folder

  1. On Start , select File Explorer.
  2. In File Explorer, select This PC, and then select your OS disk, usually called OSDisk (C:).
  3. On the Home tab, select New folder, and then type Camera Roll as the name of the new folder.
  4. Press and hold (or right-click) the Camera Roll folder you just created, and then select Include in library > Camera Roll.
  5. Try taking a picture. If you see the same error message, try the next solution.

Check file permissions on the Camera Roll folder

  1. In File Explorer, select Pictures, and then press and hold (or right-click) Camera Roll, and select Properties.
  2. On the Security tab, under Group or user names, select the user name that you’re currently signed in with, and then next to Write, make sure that Allow is selected. 
  3. Try taking a picture. If you see the same error message, try finding answers in the Microsoft Community forums.

Find answers in the forums

If the previous solutions don’t work, try searching for similar problems in the Microsoft Community forum for Windows Camera. If you don’t find a solution, please share details about your experience there, and check back later for responses.

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आलेख ID: 13756 - पिछली समीक्षा: 31/08/2016 - संशोधन: 12

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