When Bluetooth doesn't work or the Bluetooth icon is missing
If Bluetooth isn't working after following the steps in the first section, you might be having one of these common problems:
- The Bluetooth icon is missing or Bluetooth can't be turned on or off.
- Bluetooth doesn't work after installing an update for Windows 10.
- Bluetooth doesn't work after upgrading to Windows 10 from Windows 8.1 or Windows 7.
- Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.
If your school or workplace manages your device and you don't see the Bluetooth icon, it may be disabled by your organization. Contact your system administrator.
If any of these scenarios sounds like the problem you're having, try following the steps below.
Troubleshoot problems with Bluetooth accessories
If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, see the instructions below, which can help you troubleshoot common problems with Bluetooth accessories.
- If you’re asked to enter a PIN to use your device, but you don’t know the PIN:
- Check the device’s documentation for a pin, or look for one on the device itself.
- Try typing 0000 or 1234.
- If you’re asked to enter a PIN, but you don’t see a place to enter one on your PC’s screen, type 0000 on your Bluetooth keyboard and press Enter.
Try to remove the device, then pair it again. Your device might be paired, but not connected—Bluetooth keyboards, mice, and pens only connect when necessary.
To remove a Bluetooth device, select the Start button, then select Settings > Devices > Bluetooth & other devices . Select the Bluetooth device that’s paired but not working, then select Remove device > Yes. After that, pair the device again. For more info on pairing devices, see Connect a Bluetooth device.
If you've tried the steps in this article or don't see a solution to the problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of this issue.
Include details about what you were doing or specific steps you were taking when the bug occurred. For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this information.