The Delegate Access option is disabled in Outlook


In Microsoft Outlook 2013 and Outlook 2010, you open the backstage by clicking the File tab and then clicking Account Settings. However, the Delegate Access option is unavailable (appears dimmed), and therefore you cannot manage your delegate settings.


In Outlook 2013 version 15.0.4701.1000 and later versions and in Outlook 2010 version 14.0.7147.5001 and later versions, the following Group Policy registry value disables Delegate Access in the backstage:

Key: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\x.0\Outlook\DisabledCmdBarItemsList

Note The x.0 placeholder represents your version of Office (15.0 = Office 2013, 14.0 = Office 2010).
REG_SZ: TCIDx  (where x is an integer)
Value data: 20103

Note Version 15.0.4701.1000 of Outlook 2013 is obtained by applying the March 10, 2015 update for Outlook 2013 . Version 14.0.7147.5001 of Outlook 2010 is obtained by applying the April 14, 2015 update for Outlook 2010 . These updates let administrators disable the Delegate Access entry in the Account Settings by using Group Policy.


To resolve this issue, follow these steps.

Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

  1. Exit Outlook.
  2. Start Registry Editor:

    • Windows 8: Press Windows Key+R to open a Run dialog box. Type regedit.exe, and then click OK.
    • Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.

  3. In Registry Editor, locate and then click the following subkey in the registry:


    Note The x.0 placeholder represents your version of Office (15.0 = Office 2013, 14.0 = Office 2010).
  4. Locate and then right-click the following value (this value should have with the following Value Data setting), and then click Delete:

    REG_SZ: TCIDx (where x is an integer)
    Value data: 20103
  5. Click OK, and then close Registry Editor.
  6. Start Outlook.
  7. Click the File tab to open the backstage.
  8. Click Account Settings, and then click Delegate Access.
Note If the registry value that is listed in the "Cause" section is configured by Group Policy, it will be restored when this policy is refreshed on the computer. You must work with your administrator to permanently change this setting. You might want to do this if you have to frequently manage your delegate settings in Delegate Access.

आलेख ID: 3052861 - पिछली समीक्षा: 16/04/2015 - संशोधन: 1