WD: The Windows Clipboard Content is Modified When Word Starts

Author:

Beth Melton MVP

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SYMPTOMS

Scenario 1
Data placed on the Windows Clipboard is erased after Word starts and the Paste command is disabled.
 
Scenario 2:
After starting Word and using Paste a small graphic or image is pasted instead of the expected Windows Clipboard content.

CAUSE

Both scenarios are caused by a third-party add-in that utilizes the Windows Clipboard to paste a button face on a menu or toolbar item or performs another operation which results in clearing or modifying the contents of the Windows Clipboard.

RESOLUTION

Global Templates and Add-ins
Global templates are the most common form of third-party add-ins. To determine if you are using global templates:
 
1. On the Tools menu, click Templates and Add-Ins…
 
If any files are listed under the Global templates and add-ins section then typically they are located in either your Word Startup folder or your Office Startup folder.
 
To prevent a template from loading when Word starts
1. Exit Word and Outlook if using Word as your email editor.
2. Move the template out of its respective Startup folder.
 
If more than one file is found then they should be moved one at a time in order to determine the exact cause.
 
Note: You can also rename the files in the Startup folder however it is imperative to rename the file extension and not the file name. Otherwise they will still load but under a different name. If in doubt move the files as they can be moved back into the folder at anytime.
 
Locating the Word Startup folder
1. On the Tools menu, click Options…
2. Select the File Locations tab if necessary.
3. Select Startup folder.
4. Click Modify.
5. Note the folder listed in the Look-in: drop down.
6. Click the Up one Level command in the Modify Location dialog box.
7. Right click the folder previously noted and click Explore to navigate to the Word Startup folder.
 
Locating the Office Startup folder
Typically this folder is located in the installation path for Office. For example for Office XP it would be:
C:\Program Files\Microsoft Office\Office10\Startup
 
Note: You can also use Windows Search and search for the file names listed in the Templates and Add-ins dialog box. Some COM Add-ins may manually load a global template and using Windows Search is the only means of locating the file.
 
COM Add-ins
As of Word 2000 Word can have COM add-ins (DLLs). These add-ins are loaded via the Registry rather than the Startup folders. To check for COM add-ins you can use the COM Add-In command:
 
1. On the Tools menu, click Customize.
2. Select the Commands tab if necessary.
3. In the Categories on the left select Tools.
4. In the Commands section on the right locate the COM Add-ins… command.
5. Drag the COM Add-ins…. command from the dialog box and drop it on any toolbar.
 
To prevent an add-in from loading when Word starts deselect it in the COM Add-ins dialog box.
 
Microsoft Works Suite Add-in for Word (COM Add-in)
If Word came installed as part of Works Suite then this add-in is known to clear the contents of the Windows Clipboard when Word starts. It is recommended you uninstall the Works Suite add-in if you are not using its functionality such as:
 
 ▪ Works Task Launcher
 ▪ Works Mail Merge functionality, (i.e. if you are using the Works Address book)
 ▪ Word to Works converter
 
To remove the Works Suite add-in
1. Open your Control Panel.
2. Open Add/Remove Programs.
3. Select Microsoft Works Suite Add-in for Word.
4. Click Uninstall.
 
Note: All COM Add-ins may not display in the COM Add-ins dialog box as it only displays add-ins which are installed per user. Add-ins installed for all users (per machine) are not displayed. Additional add-in information can be found in System Information under the Office Applications |Microsoft Word section. To view System Information from Word go to Help | About Microsoft Word and click the System Info... command.

MORE INFORMATION

This article applies to Word 97, Word 2000, Word 2002, and Word 2003
गुण

आलेख ID: 555173 - पिछली समीक्षा: 14/02/2017 - संशोधन: 1

Microsoft Word 2002

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