Introduction
This article describes the symptoms and resolution of an issue you may experience in Microsoft Azure Recovery Services Agent (MARS) versions 2.0.9070.0 and 2.0.9071.0. If you use either of these versions, we strongly recommend that you install this upgrade.
Symptoms
When you start or open the Agent Management console, and then you try to add the MARS Agent snap-in, you receive the following error message:
The Microsoft Recovery Services Agent cannot connect to the OBEngine service. Verify that the OBEngine service is present in the Services Control Panel and that port 6049 is available.
Please close the Microsoft Azure Backup snap-in and restart it.
Resolution
To fix this issue, install the MARS Agent version 2.0.9072.0 from the Microsoft Download Center.
Download the Azure Recovery Services agent update package now.
Notes
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This is a mandatory update.
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The version for this update of Microsoft Azure Recovery Services Agent is 2.0.9072.0.
For more information about how to download Microsoft support files, see the following Microsoft Knowledge Base article:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
If you use System Center 2016 Data Protection Manager, you must have Update Rollup 1 for System Center 2016 Data Protection Manager or a later version installed to apply this update.
If you use System Center 2012 R2 Data Protection Manager, you must have Update Rollup 11 for System Center 2012 R2 Data Protection Manager or a later version installed to apply this update.
Restart information
If you use Windows Server 2008 (SP2 or R2 SP1, any edition), you must restart your computer after you apply this update. If you have the MARS Agent installed on other Windows Server versions, you do not have to restart the computer after you apply this update.
Replacement information
This update replaces the previously released update 4015082.
