Here’s how to keep your Band looking great and working well.
Clean and protect your Microsoft Band or Microsoft Band 2
Keep it clean
To clean your Band, lightly wipe the touchscreen, wristband, and other surfaces using any of the following:
- A specialized screen wipe
- A soft, lint-free cloth
- A cotton swab moistened with fresh water
(Band 2 only) You may occasionally clean the strap using a lint-free cloth moistened with isopropyl alcohol.
Never use a spray bottle to clean your Band.
Avoid contact with soap, detergent, chlorinated water, salt water, lotion, bug spray, and sunscreen.
Keep it dry
You can wear your Band indoors or outdoors—it’s sweat- and splash-resistant. If your Band gets wet, dry it with a soft, clean, absorbent cloth.
Microsoft Band is water-resistant, but not waterproof. Don’t swim with, shower with, or submerge your Band.
Avoid extreme temperaturesYour Band works best when used in temperatures between 14 and 104 degrees Fahrenheit (minus 10 to plus 40 degrees Celsius). Avoid placing your Band on or near a heat source or leaving it outside in freezing temperatures.
If you have a Microsoft Band (early model) and it isn’t charging properly, you might need to clean the gold contact points on the Band and the USB charging connector.
Care for the charging port and charging connector on Microsoft Band
|Step 1:||Moisten a clean cotton swab with rubbing alcohol. Use only enough alcohol to moisten the swab—do not soak the swab.|
|Step 2:||Scrub the seven gold contacts on the underside of the Band’s face. Try to avoid the silver plate surrounding the contacts as much as possible. |
|Step 3:||Continue scrubbing the contact points with clean, alcohol-moistened swabs until the swabs no longer pick up any debris and the contact points are shiny.|
To clean the USB charging connector:
|Step 1:||Unplug the USB charging cable from your PC or AC adapter, if it’s connected.|
|Step 2:||Using a clean cotton swab moistened with rubbing alcohol, gently wipe down on the gold contact points. |
|Step 3:||Continue wiping the contact points with swabs until the swabs no longer pick up any debris and the contact points are shiny.|