Please Note: The Visual Studio subscriptions team is working to keep information flowing through the "Subscriptions-Administration" page. A full version of the FAQ can also be downloaded here. We are working on new content, and those artifacts will be available soon.
What will happen with renewing customers?
The actual migration date for a customer agreement to be migrated, will consider its renewal date and will not be migrated within 30 days of the renewal date. Therefore, renewing customers can and should continue to process their renewal, without any dependencies to the migration.
Should my organization wait to set up a new agreement in the new system, rather than renew an existing agreement?
No, this migration process has nothing to do with renewing or agreement creation.
What if my organization's agreement is in the grace period during the transition? Will they also be migrated?
If the agreement is still active, it will be migrated.
What if our agreement is not in the grace period and is expired? Will we still be able to renew? Will our subscription information still be migrated?
If your agreement expired in May 2016 or later, your organization can still renew. Your subscription information will still be migrated and available in the new portal.
What if my organization has over claimed in the current system? Will we still be migrated to the new system?
Yes, your organization will still be migrated to the new system. The ability to over claim will also exist in the new system.
Our Volume Licensing team members will be able to assist you by clicking here.
Alternatively, please use the "Contact Us" menu options available at https://www.visualstudio.com/subscriptions/support/.
- Click "Account, Subscription and Billing Support"
- From the available "Category" choose "Manage subscriptions for my team"
- From the available "Category" choose "Visual Studio Subscription (formerly MSDN) - For Your Company
- Click "Assisted Support"
You will be directed to the Volume Licensing Service Center (VLSC) help page.