Transactions may be counted multiple times in certain Chinese local report in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for the China (cn) region.

Symptoms

When you run the following Chinese local report in Microsoft Dynamics AX 2012 R2, if two transactions in a voucher have the same amount, they will be counted two times:
  • Customer balance report
  • Customer details (China)
  • Receivable details (China)
  • Customer collection letter
  • Customer settlement (China)
  • Vendor balance report
  • Vendor details (China)
  • Payable details (China)
  • Vendor details with aging (China)
  • Vendor settlement (China)
Therefore, the balance amount is incorrect.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Tulajdonságok

Cikkazonosító: 2824106 - Utolsó ellenőrzés: 2017. febr. 17. - Verziószám: 2

Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX Application Object Server

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