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You may not be able to print to a Windows XP-based print server on the network. This problem can occur in the following situation:
A Windows XP-based computer is used as a network print server.
The computer is in a workgroup.
The printer is a serial-port printer.
In a workgroup environment, the guest account is used to handle the print jobs from the network. If this is the first request for a print job and the printer must be initialized, the COM port settings must be read from the registry. However, the Guest account does not permission to read the COM port settings in the registry.
To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: