Users can't join online meetings in Skype for Business Online

Scoping the problem

Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Before you start, ask yourself and any external users who are experiencing the issue the following questions:
  • How many users does the problem affect?
  • Are the users internal or external to your organization?
  • Can the affected users reproduce the problem on a single computer or on multiple computers?

When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with. This table is provided to help scope the problem to a certain category. However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer.

Read the table as in the following example:
Multiple users... (but not a single user) ...from outside our organization...Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.

Be aware that each column and each row are mutually exclusive. That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers.
A single user…A single user…A single user…Multiple users…Multiple users…
from inside our organizationfrom outside our organizationfrom inside our organizationfrom outside our organizationfrom both inside and outside our organization
Can't join a Skype for Business Online meeting from a single computerClient issueClient issueClient issueClient issueClient issue
Can't join a Skype for Business Online meeting from multiple computersUser identity issue or provisioning issueLync federation issue or external network issueNetwork issue or Service outageLync federation issue or external network issueService outage or network issue

PROBLEM

Note Most of the issues can be resolved by following the Lync Meeting join guided walkthrough and troubleshooter that's at the following Microsoft website:If you don't experience one of the symptoms that are listed in the following table, use the scoping table in the "Scope" section to narrow the problem to a specific kind of issue. Then, you can troubleshoot the issue by following the steps that are outlined here.

SymptomCategoryTroubleshooting
When you try to click the Join Online Meeting link in a meeting invitation in Skype for Business Online, you receive one of the following error messages in Microsoft Internet Explorer:

Page not found
Page cannot be displayed
Network connectivityTroubleshoot network issues
When Skype for Business Online tries to start an online meeting, the client program freezes.Client issueTroubleshoot client issues
When you try to click the Join Online Meeting link in a meeting invitation, you are repeatedly presented with a security warning and can't join the meeting.Client issueTroubleshoot client issues
When you try to click the Join Online Meeting link in a meeting invitation, you receive the following message:

Error: Meeting URL is not valid.
User Identity or Provisioning IssueTroubleshoot identity issues
When you use Skype for Business Online to join a Lync conference that is organized by another company, you receive the following error message:

reference ID 43 (source ID 241)
Lync Federation issueMake sure that Domain Federation or External Communications are configured correctly
When you click the Join Online Meeting link in a meeting invitation, a File Open dialog box appears. Additionally, Skype for Business Online doesn't start the online meeting.Incorrect file associationFixing OCSMEET file associations in Windows
You tried all steps in this document and still can't join the Skype for Business Online meeting. You are determined to connect to the conference, even if you can't participate in audio, video, or chat.Not applicableJoin meetings by using the Lync Web App

Troubleshooting Windows client issues
Troubleshooting network issues
Fixing OCSMEET file associations in Windows
Troubleshooting Identity issues
Troubleshooting Lync federation issues

Joining meetings by using the Lync Web App
Troubleshooting issues with third-party software

Still need help? Go to Microsoft Community.
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ID Artikel: 2423848 - Tinjauan Terakhir: 16 Des 2016 - Revisi: 1

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